Marcos H.DevOps Engineer
Skills
Marcos brings a decade of IT experience, with a strong focus on technical user support for seven years, followed by three years of expertise in infrastructure. In the past two years, the emphasis has been on cloud computing. Academic pursuits include completing a degree in information security. Currently engaged as a cloud computing consultant, responsibilities encompass both technical support and strategic guidance for the core cloud team. In addition to technical proficiency, a commitment to effective communication, collaboration, and creativity in problem-solving is demonstrated in daily team interactions.
SRE
11/1/2022 - 12/1/2023
Developed expertise in AWS administration and automation with Puppet, including robust support for both legacy and new environments in Amazon EKS. Managed edge configuration and advanced features such as WAF and redirects using Azion. Provided extensive support for messaging systems such as RabbitMQ and AWS SQS and SNS. Actively collaborated with development teams to select and implement technical solutions for new projects. Demonstrated proficiency in utilizing a range of technologies including ArgoCD, Zabbix, Grafana, Instana, Rundeck, Jenkins, CircleCI, and Terraform. Gained experience working in PCI-compliant environments while operating within a 24-hour critical operation framework.Cloud Engineer
7/1/2022 - 11/1/2022
Developed expertise within the Core Cloud team, specializing in AWS, GCP, and Azure. Consistently identified and proposed architectural improvements to enhance cloud infrastructure. Provided extensive support to various departments that host their applications and services in the cloud, with a strong focus on enhancing observability and monitoring practices.SRE
12/1/2021 - 7/1/2022
Provisioned and maintained services on AWS using Terraform, EC2, IAM, and ECS, among other AWS services. Monitored system performance with NewRelic and PagerDuty. Implemented CI/CD pipelines through Jenkins. Enhanced processes and promoted the adoption of DevOps culture. Utilized Cloudflare for DNS management, crafted automation scripts with ShellScript, and managed environments in Linux. Employed Docker and Kubernetes (K8s) for container orchestration and leveraged Infrastructure as Code (IaC) practices.Infrastructure Analyst
3/1/2021 - 12/1/2021
Developed expertise in VPN and firewall management using Fortigate and OpenVPN. Managed cybersecurity tools, including Sentinel One and Cisco Umbrella, to ensure robust system protection. Provided support for various AWS services and features, focusing on optimizing cloud infrastructure. Handled access management, ensuring secure and controlled access to systems and data. Created monitoring and alert systems using New Relic and PagerDuty, enhancing system reliability and response times. Automated processes with PowerShell, Bash, and Zapier, streamlining workflows and increasing efficiency. Improved support service processes by implementing agile methodologies, resulting in more efficient problem resolution and service delivery.IT Infrastructure Analyst
6/1/2020 - 2/1/2021
Supported datacenter operations by creating and maintaining Linux and Windows virtual machines using VMWare, vSphere, vCenter, and VxRail. Configured Zabbix and utilized Grafana for comprehensive monitoring solutions. Conducted preventive maintenance for storage systems, including Dell and HP, and ensured optimal operations of VxRail infrastructure. Configured and maintained Microsoft SQL Server databases, utilizing RVTools and NetBackup for efficient data management and backup processes.Infrastructure Analyst
7/1/2019 - 5/1/2020
Provided comprehensive field support for call center and administrative areas, ensuring seamless operations. Developed expertise in the configuration and maintenance of Avaya and Cisco switches. Offered robust support for datacenter infrastructure, including the configuration of the Avaya ASA for enhanced communication management. Implemented proactive asset monitoring using PRTG to maintain system integrity and performance. Effectively monitored network links and traffic using the FortiGate firewall, ensuring network security and efficiency.IT Support Analyst
1/1/2018 - 2/1/2019
Provided Level 1 service and support for both national and international employees, whether stationed at the office or engaged in field activities. Managed incidents effectively, ensuring timely resolution and minimal disruption. Expertise in handling calls and tracking incidents using the Service Now tool. Played a pivotal role in managing various activities pertinent to the Service Desk sector, thereby ensuring seamless IT support operations. Developed a comprehensive understanding of incident management protocols and enhanced skills in utilizing service desk management tools to maintain an organized and efficient workflow.Support Analyst
11/1/2017 - 1/1/2018
Provided hosting and domain support for Uol Host, establishing a solid foundation in web hosting and domain management. Delivered first-level support through chat, phone, and remote access, ensuring prompt and efficient resolution of customer issues.IT Analyst
10/1/2017 - 11/1/2017
Led a temporary project to migrate the technological environment, showcasing expertise in cloud-based solutions, containerization, and orchestration. Utilized AWS and Azure for cloud infrastructure, leveraging Docker for containerization and Kubernetes for orchestration to ensure seamless transitions. Employed Jenkins for continuous integration and continuous deployment (CI/CD) pipelines to automate workflows and minimize downtime. Demonstrated advanced skills in Python and Bash scripting to automate migration processes and enhance operational efficiency. Deployed monitoring and logging systems using Prometheus, Grafana, and ELK stack to maintain system health and performance during the migration. Facilitated data migration with robust data integrity and security measures using MySQL and PostgreSQL databases. Collaboratively worked with cross-functional teams and maintained version control using Git.IT Support Analyst
9/1/2016 - 3/1/2017
Developed expertise in network setup, encompassing TCP/IP, routing, DNS, and proxy configuration, alongside advanced skills in firewall configuration. Engaged in extensive hardware and software diagnostics to mitigate issues effectively. Gained proficiency in configuring peripherals, ensuring seamless integration and optimal performance across various systems.IT Technician
10/1/2014 - 6/1/2015
Provided technical support for faculty and classroom laboratories, ensuring smooth operation and troubleshooting issues. Executed the installation and configuration of various operating systems, enhancing user experience and system reliability. Managed and configured print servers to streamline printing processes and maintain operational efficiency. Developed expertise in configuring and maintaining network environments and supporting a diverse range of hardware and software setups.Technology Support Intern
6/1/2013 - 5/1/2014
Delivered comprehensive field and remote support for call center operations, enhancing operational efficiency. Managed printer setup and maintenance, ensuring seamless functionality. Conducted traffic monitoring and managed network links, optimizing connectivity and performance.
Complete Technical High School Education at Anchieta School
2011 - 2014Analysis and Development of Systems at Impacta
2024 - 2026Information Security at FAM Official
2020 - 2022
AWS Certified Cloud Practitioner at Amazon Web Services (AWS)
3/1/2022AWS Academy Graduate - AWS Academy Cloud Foundations at Amazon Web Services (AWS)
3/1/2022Scrum Fundamentals at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
6/1/2018SAP ABAP ACADEMY at Trainning Education
1/1/2015
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