Mikaela S.Full-stack Product Engineer
Skills
A System Analyst with eight years of combined experience in technical support and development, marked by a significant transition over the past two years into software development. Demonstrates strong communication and meticulous attention to detail, coupled with a proactive and collaborative approach. Specializes in system and application development using diverse programming languages. Project experience encompasses creating a dealership system in C# during academic years and automating a parking system with Java in more recent professional endeavors.
IT Intern
3/2/2013 - 2/2/2015
Developed expertise in organizing and managing a large variety of documents, ensuring accuracy and prompt retrieval. Enhanced skills in conducting complex insurance calculations, utilizing advanced Excel functions and specialized software tools. Provided comprehensive IT support, resolving technical issues related to hardware, software, and network systems efficiently. Assisted in deploying and maintaining IT infrastructure, implementing security protocols, and ensuring system updates. Utilized strong analytical skills and attention to detail to streamline processes and improve overall operational efficiency.Developer Analyst
8/1/2020 - Present
Developed an application for telecommunications (IVR) with a focus on project analysis, requirements gathering, business rules, and data modeling. Conducted technical meetings to understand client needs and ensured effective communication through the REST API method. Utilized NodeJS for development and SQL Server as the database, all within a proprietary IDE. Employed agile methodology, actively participating in daily stand-ups and development sprints, followed by rigorous client testing and deployment.Telemarketing Leader and IT Support
1/2/2018 - 3/2/2020
Gained expertise in team motivation techniques, enhancing productivity and collaboration. Managed the registration and billing processes within the system, ensuring accurate and timely updates of slips. Delivered exceptional user support, addressing and resolving technical issues promptly. Installed and configured printers and various systems to ensure seamless operations.IT Assistant
2/2/2015 - 8/2/2017
Gained expertise in machine maintenance and end-user support through both remote and on-site access. Proficiently set up network printers and actively maintained e-commerce tools, sales portals, and catalog projects. Effectively managed user creation and permission settings on the server. Ensured database maintenance utilizing the pjAdmin III Platform and efficiently handled the importing and exporting of contacts for active IVR systems. Facilitated user creation for Wi-Fi internet access, optimizing network functionality and security.Secretary
12/2/2012 - 3/2/2013
Developed proficiency in document organization and digital records management using various content management systems (CMS). Acquired extensive experience in providing IT support, diagnosing hardware and software issues, and implementing solutions to enhance system performance. Demonstrated a strong ability to manage and organize public service initiatives, ensuring efficient communication and dissemination of information. Demonstrated technical expertise in Microsoft Office Suite, SharePoint, and databases like MySQL. Utilized Jira and ServiceNow for tracking and resolving technical support tickets, ensuring timely resolution of issues. Enhanced public service operations through the automation of routine tasks using scripting languages such as Python and PowerShell, significantly improving overall efficiency. Ensured seamless IT infrastructure management, including network configuration and server maintenance, while employing cybersecurity best practices to protect sensitive information. Consistently improved user satisfaction by offering comprehensive training sessions and creating easy-to-follow user documentation.Secretary
1/2/2009 - 12/2/2012
Demonstrated expertise in drafting and organizing legal and financial documents. Acquired comprehensive knowledge and experience in managing various banking services and overseeing both internal and external legal affairs.
Analysis and Development of Systems at Unifaat
2012 - 2014MySQL Database at Ontec Trainings
2012 - 2012Java Programmer at Impacta Trainings
2020 - 2020Developing Java Web Applications with Spring MVC at Impacta Trainings
2020 - 2020
Java Programmer at Impacta Tecnologia
1/1/2020Lean IT Essentials Certification at Itcerts Inc.
1/1/2020DevOps Essentials, Scrum Essentials, and Lean IT Essentials at Itskills
1/1/2020Introduction to Git and Version Control at Digital Innovation One Inc.
1/1/2020
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