Natália D.UX Designer
Skills
UX Designer dedicated to transforming everyday experiences into memorable interactions. This professional approach extends beyond the workplace, continuously analyzing and evaluating various interactions encountered daily, such as advertisements and bank queues. The commitment to enhancing user experiences stems from a deep passion for the field.
UX Specialist
12/1/2021 - Present
Worked strategically on digital products, ensuring usability, quality, and innovation in products and services for customers and users. Responsible for conducting market research and implementing cutting-edge technology. Developed and created prototypes that ensured effective navigation, objectivity, and user-friendly interfaces with appealing visuals. Enhanced user experience through meticulous attention to detail and a commitment to high standards in digital product design and execution.User Experience Design Specialist
10/1/2020 - 12/1/2021
In the role at a leading financial institution, developed advanced proficiency in Artificial Intelligence to extract actionable insights for enhancing customer understanding. Focused on delivering tailored communication across diverse channels including WhatsApp, mobile applications, and web platforms. Implemented strategies rooted in market research and corporate values to ensure a seamless and pleasant user experience with digital services.Business and UX Design Specialist
1/1/2019 - 10/1/2020
Developed expertise in conducting client meetings to gain a comprehensive understanding of business needs, analyze key performance indicators (KPIs), and determine the optimal processes for delivering Interactive Voice Response (IVR) and Chatbot services. Led projects to seamlessly integrate tool usability while ensuring an exceptional user experience during service interaction.Business and UX Design Analyst
11/1/2017 - 12/1/2018
Developed expertise in business planning and effectively presented chatbot and AI services to stakeholders. Conducted in-depth analysis to understand client needs and their user base, followed by comprehensive mapping of internal processes and business rules.
Information Architecture and Usability in UX Design at Infinet
2022 - 2022Ux Design and Learning Experience at Instructional Institute of Design
2020 - 2021Production Engineering at University of the Triangle
2012 - 2017
ISO 20000 at Exin
8/1/2014ISO 27002 at Exin
6/1/2014ITIL V3 at Exin
3/1/2014
Natália is available for hire
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