Pedro H.

Full-stack Product Engineer

Customer Service Analyst
10/1/2021 - 7/1/2022

Gained expertise as a Chat Service Analyst for product support and sales in the areas of cards and insurance. Developed proficiency in utilizing inquiry, execution, and application tools essential for customer service and support processes. Acquired skills in managing information security protocols and handling occurrences using systems such as Splunk, WDE, and Simmility. Demonstrated the ability to effectively manage and resolve customer inquiries, ensuring high levels of satisfaction and security compliance.

Web Developer
1/1/2021 - 2/1/2021

Developed and maintained web applications primarily using the JavaScript language at a higher education institution. Demonstrated expertise in frameworks such as React and Angular, ensuring dynamic and responsive user interfaces. Utilized Node.js for backend development to manage server-side operations efficiently. Leveraged HTML5 and CSS3 for crafting elegant, user-centric web designs. Employed MongoDB for database management, ensuring scalability and reliability of data storage solutions. Collaborated with cross-functional teams using version control systems like Git to maintain and update codebases consistently. Engaged in Agile development practices to deliver timely and quality software solutions, leading to improved digital experiences for the institution’s users. Conducted rigorous testing and debugging, enhancing application performance and user accessibility across numerous platforms and devices.

Data Scientist Aspirant at Unijorge
2021 - 2025

Information Technology at National Service for Industrial Learning
2018 - 2019

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6/1/2023