Raul C.Data Analyst
Skills
This professional is committed to self-improvement and enhancing the work environment, prioritizing clients' health and comfort by proactively identifying and addressing potential issues. Emphasizing the importance of a balanced routine to facilitate continuous learning and technology adoption, their goal is to improve company operations and enhance the experiences of employees and service users.
Monitoring Analyst
3/1/2021 - Present
Supported and managed Windows and Debian Linux servers, ensuring optimal performance and security. Configured and managed pfSense firewalls to safeguard network infrastructure. Documented client environments meticulously, creating comprehensive records for future reference and troubleshooting. Implemented monitoring solutions using Zabbix and SNMP to ensure uninterrupted system performance.
Developed and currently enhancing skills in Grafana for data visualization and advanced analytics. Gained foundational knowledge in ITIL and SCRUM Agile methodologies to improve service delivery and project management. Acquired proficiency in Office 365 administration to manage cloud-based solutions effectively.
Previously provided help desk and Level 1 support, handling technical issues and resolving user inquiries efficiently from March 2021 to January 2022.Linux and Asterisk Support
1/1/2016 - 1/1/2021
Acquired expertise in preventive maintenance of Linux servers, ensuring optimal performance and minimal downtime. Managed and configured systems based on Asterisk, specializing in VoIP network setups and troubleshooting. Acted as an intermediary for foreign meetings and calls, facilitating smooth communication across different time zones and cultural contexts. Oversaw and implemented routine IT processes, including backup strategies and comprehensive server and service monitoring. Developed detailed documentation for services, protocols, and systems used by clients and employees, enhancing transparency and knowledge-sharing within the organization.
Information Technology/Information Systems Technology at Positive University
2022 - 2024
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