Rodolfo A.

Back-end and Systems Engineer

IT and Projects Manager
1/1/2021 - 4/1/2023

Led all phases of team projects including ideation, scope definition, projections, task division, delivery, implementation, and post-delivery monitoring. Managed a team of nine individuals, ensuring seamless collaboration and communication. Facilitated alignment and awareness across various teams involved in projects, and conducted meetings with external clients and stakeholders to gather data, align expectations, and define subsequent actions. Generated weekly reports to document project phases and provide visibility to all participants. Responsible for maintaining IT resources and ensuring the optimal operation of company systems. Acted as the primary liaison for suppliers, overseeing equipment delivery timelines and service execution, while ensuring acquisitions adhered to budget constraints.

IT Intern
1/1/2004 - 7/1/2005

Configured and maintained classroom computer systems to ensure optimal performance. Implemented technical setups for educational sessions, including hardware and software configurations. Ensured seamless operation of computers by troubleshooting hardware and software issues. Maintained inventory of technological resources and managed system updates. Established network connections and ensured security compliance. Utilized operating systems such as Windows and macOS for setup and configuration processes. Conducted regular maintenance and updates to maximize equipment efficiency and lifespan. Assisted in the deployment of educational software and learning management systems to support instructional activities.

System Analyst Protheus HR
5/1/2018 - 11/1/2020

Developed expertise in the data dictionary, facilitating seamless integration with other systems. Provided support and training for users, and integrated the system with Microsoft Word for generating documents with data sourced from system tables. Acquired solid knowledge in Labor Law, specializing in People Management, Electronic Timekeeping, Job Grading and Salaries, Recruitment and Selection, Training, and Occupational Health and Safety across various industries, including construction. Conducted training sessions for internal clients as well as external clients, evaluated training needs, and organized HR workshops.

Advanced proficiency in ADVPL, Python, Machine Learning, JavaScript, SQL, PLSQL, and HTML. Familiar with modules related to People Management, Electronic Timekeeping, Training, Job Grading and Salaries, Recruitment and Selection, Occupational Medicine and Safety, and HR Online. Experienced in relational and multidimensional database modeling, and adept at building queries, procedures, and views in SQL Server, MySQL, PostgreSQL. Utilized the CloudConnect tool for ETL processes and applied business concepts for data extraction and analysis, ELT with large data volumes including historical, partial, and incremental loads.

Ensured consistency, validation, and data hygiene, and built and maintained management reports using T-SQL, Excel, and GoodData. Developed dashboards, reports, and KPIs that provide strategic management information, proposing improved information structure to better serve stakeholders. Delivered projects focused on Business Intelligence analysis, demonstrating strong communication skills and collaborating effectively within teams.

Senior Systems Analyst - Protheus - Business Intelligence
4/1/2017 - 4/1/2018

Developed, maintained, and supported the ERP system Microsiga Protheus, ensuring seamless integration and operational efficiency. Facilitated successful project monitoring by coordinating efforts with both internal team members and external consultants. Provided comprehensive user support for internal clients by gathering functional requirements and delivering tailored solutions. Restructured and documented new usage procedures to enhance system comprehensibility and user adoption. Engaged in the development of custom reports, formulas, and implementation of new system routines using PL/SQL queries.

Led the creation of projects and effectively mapped the Semantic Layer, including attributes, facts, hierarchies, and transformations. Demonstrated expertise in creating detailed reports and interactive dashboards, utilizing Free Form SQL for intricate queries. Applied advanced metrics and filters to develop a robust Data Warehouse and implement Business Intelligence strategies. Leveraged Data Mining techniques and principles of Data Visualization to drive insights and support decision-making processes. Contributed as a member of the Cipa and advanced development efforts using ADVPL programming language.

System Analyst Intermediate - Protheus - Business Intelligence
6/1/2015 - 4/1/2018

Developed, maintained, and supported the ERP system Microsiga Protheus, ensuring optimal functionality and performance. Monitored projects in collaboration with team members and external consultants, while providing user service to internal clients for functional surveys. Structured new usage procedures and generated comprehensive system documentation to streamline operations. Developed custom reports and formulas, and provided user support for troubleshooting and guidance.

Demonstrated expertise in PL/SQL queries to implement new routines and create projects, facilitating robust data management and analysis. Mapped the Semantic Layer, including attributes, facts, hierarchies, and transformations, to support advanced business intelligence initiatives. Created detailed reports and dashboards using Free Form SQL, and developed advanced metrics and filters to enhance data interpretation.

Possessed a strong background in data warehouse and business intelligence concepts, along with hands-on experience in data mining and visualization techniques. Contributed as a member of the Internal Commission for the Prevention of Accidents (CIPA), emphasizing workplace safety. Utilized ADVPL development skills to customize and extend ERP functionalities, enhancing the system's efficiency and user experience.

IT Supervisor
7/1/2014 - 6/1/2015

Managed and maintained computer equipment and Linux servers, ensuring optimal performance and minimal downtime. Developed expertise in business intelligence tools and Apache Spark for efficient data processing and analysis. Conducted comprehensive training sessions for store personnel on the Store Freight System and Back Office operations, improving user proficiency and operational efficiency.

Implementation Coordinator
5/1/2010 - 10/1/2014

Specialized in the implementation of ERP systems targeting the commerce and retail segment, specifically focusing on retail sales systems, TEF (Transferência Eletrônica de Fundos), ECF (Emissor de Cupom Fiscal), cashier operations, and back-office functionalities. Developed expertise in managing accounts payable and receivable, handling banking transactions, and utilizing CNAB (Centro Nacional de Automação Bancária) standards. Executed multiple ERP system implementation projects for medium and large enterprises within the commerce and retail sector. Responsibilities included comprehensive customer process mapping, delivering extensive personnel training to ensure proficient use of various system modules, and providing post-implementation support to assist clients in routine system operations.

Data Center Manager
4/1/2008 - 7/1/2009

Gained expertise in receiving and processing invoices while ensuring accurate documentation and compliance with financial protocols. Developed technical skills in configuring and setting up computers, including hardware installation, software installation, and system updates. Utilized enterprise resource planning (ERP) systems to track and manage inventory, ensuring correct goods receipt records. Demonstrated proficiency in troubleshooting and resolving hardware and software issues, contributing to smooth operational workflows. Enhanced ability to maintain meticulous records and data integrity through attention to detail and systematic approaches. Employed collaborative tools for communication and project management to ensure seamless coordination with team members and stakeholders.

IT Intern
1/1/2007 - 3/1/2008

Acquired expertise in user support, focusing on troubleshooting, resolving technical issues, and providing comprehensive guidance to optimize user experience. Gained proficiency in configuring server backup systems, ensuring data integrity and availability by implementing automated backups, monitoring backup processes, and performing regular test restores. Developed technical skills in server management, utilizing tools and frameworks to maintain server health and security. Leveraged knowledge of various operating systems and network configurations to improve system performance and reliability. Demonstrated ability to document procedures and create user manuals to facilitate smoother operations and user interactions.

MBA in Database Analysis with BI at University of Franca
2018 - 2020

Computer Science at Barão de Mauá University Center
2005 - 2007

Scrum Master Certification: Preparation Course at Udemy
4/1/2023

Artificial Intelligence and Advanced Data Science Tools at Universidade Presbiteriana Mackenzie
10/1/2020