Rodrigo B.Full-stack Product Engineer
Skills
Specialist in CRM and ERP system support and development with six years of experience as an ERP software programmer dedicated to the healthcare service chain industry, particularly companies involved with orthotics, prosthetics, and special materials. Possesses approximately three years of experience as a CRM programmer within the collections sector. Proficient in software integration using WebServices and capable of facilitating communication with SOAP and REST APIs. Exhibits a strong dedication to task completion, possesses excellent interpersonal and team collaboration skills, and demonstrates meticulous attention to detail and commitment to quality workmanship. Displays an adept ability to rapidly learn and acquire new skills.
Mid-Level Programmer Analyst
7/1/2023 - 1/1/2024
Developed proficiency in maintenance, bug fixing, and the development of new features for ERP and POS systems utilizing Delphi (2010; 10.2). Gained extensive experience working with Firebird databases and ensured seamless data interchange via JSON and SOAP protocols.Programmer
7/1/2020 - 5/1/2023
Assisted with CRM maintenance requests, including tasks such as adding new fields, formulating SQL queries, and managing data imports and exports. Developed automated routines to facilitate communication with APIs for sending and receiving data, leveraging both Rest and SOAP protocols.Programmer
3/1/2015 - 7/1/2020
Developed new features and tools in ERP software, with a focus on modules for inventory, finance, tax, billing, receiving, government exports (SPED), CNAB, and SISCOB. Executed bug fixes to enhance the overall functionality of the software. Produced augmentations in payroll software including the generation of receipts (payment, vacation, termination). Led the development of a module designed for the management and transmission of eSocial information, ensuring compliance with regulatory standards.Support Analyst
12/1/2013 - 3/1/2015
Developed advanced troubleshooting skills and supported service operations to meet diverse client demands. Utilized technical expertise in managing and resolving complex issues related to IT infrastructure, software applications, and network systems. Employed tools such as ServiceNow for ticket management, monitoring systems like Nagios, and remote support tools including TeamViewer and LogMeIn. Implemented and maintained system configurations, ensuring optimal performance and compliance with security standards. Facilitated efficient communication between cross-functional teams and provided comprehensive training to new support staff. Demonstrated strong analytical skills and a methodical approach to problem-solving, enhancing overall service delivery and customer satisfaction.
Technology in Systems Analysis and Development at Anhanguera Educacional
2008 - 2010Computer Science with Emphasis in Information Systems at Bento Quirino Polytechnic School
2003 - 2004
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