Rodrigo V.Data Engineer
Skills
A Systems Analysis and Development graduate with advanced specialization in Digital Forensic Expertise, demonstrating proficiency in desktop, mobile, and web development. Skilled in utilizing frameworks and technologies such as NodeJS, NuxtJS, ExpressJS, Django, AdonisJS, and Electron, with substantial experience in the administration of dedicated Linux servers for file sharing and database management.
Mid-Level Programmer
8/1/2020 - Present
In the current role as a mid-level programmer, developed proficiency in C# for the development of desktop applications tailored to retail commerce and commercial automation. Gained extensive experience in creating and maintaining software solutions that streamline retail operations. Employed tools and frameworks such as .NET for robust application development. Worked with databases like SQL Server to manage and retrieve data efficiently, ensuring optimal performance for business-critical operations. Demonstrated the ability to integrate various software components and third-party services, enhancing the overall functionality of retail systems. Used version control systems such as Git for collaborative code maintenance and to enhance project continuity. Enhanced problem-solving skills and contributed to system optimization and bug fixes, ensuring the delivery of high-quality software solutions.Technical Support Analyst
1/1/2005 - Present
Developed proficiency in troubleshooting a wide range of technical issues, providing direct consumer support across multiple channels. Mastered the use of ticketing systems such as Zendesk and Jira to document and resolve customer inquiries efficiently. Acquired extensive knowledge in managing customer interactions through various CRM platforms. Demonstrated ability to diagnose hardware and software problems, offering detailed and understandable solutions to non-technical users. Utilized remote support tools like TeamViewer and AnyDesk for efficient problem resolution. Showcased skills in providing IT support for Windows, macOS, and Linux operating systems, ensuring prompt responses to technical queries. Engaged in continuous learning to stay updated with the latest technological trends and support methodologies, enhancing overall service delivery quality. Strengthened communication skills through regular interaction with clients, ensuring clear and effective information exchange.
Information Technology at Anhanguera Educacional
2013 - 2015Graphotechnical Expert at Volpe Mielle College
2022 - 2023Postgraduate in Digital Forensic Expertise at Unyleya College
2021 - 2022
Daruma Developer SAT at Daruma
1/1/2018Daruma Developer NFC-e at Daruma
3/1/2016Bacula - Security and Backup on Linux Servers at DISCOVERY KNOWLEDGE SC LTDA
3/1/2016Daruma Developer DR700 at Daruma
1/1/2016
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