Rondinelli P.IT Operations Specialist
Skills
Product Owner experienced in managing projects and demands on Google DataStudio and Microsoft Power BI platforms. Ensures efficient workflow, prioritizes tasks, and defines sprints while maintaining constant communication with business areas to address and track demands. Oversees the comprehensive process, including analysis, modeling, approval, development, unit testing, integration testing, user acceptance testing, and system implementation in the production environment.
IT Project Manager
2/1/2022 - 1/1/2024
Served as a Project Manager, overseeing project viability analysis, deadline compliance, resource allocation, and outcome achievement. Managed IT projects with a business orientation, collaborated closely with tech leads to define effort requirements, prioritize tasks, and provide necessary support. Utilized agile methodologies and tools, specifically employing the Scrum framework for project management.IT Analyst
6/1/2015 - 10/31/2020
Developed innovative solutions for call centers, including NgrMonitor, a robust platform designed for monitoring IVR systems from various providers. This platform effectively handles information on millions of calls per day, showcasing expertise in high-volume data processing and real-time monitoring technologies.Support Analyst IV
3/1/2013 - 6/30/2015
Exhibited expertise in creating execution, communication, and project monitoring plans, ensuring comprehensive documentation of information and events. Demonstrated capability in developing detailed project schedules and monitoring indicators to track progress. Coordinated and ensured the timely delivery of service packages and execution of designated activities, emphasizing meticulous project oversight and efficient workflow management.Support Analyst III
12/1/2009 - 3/31/2013
Developed expertise in managing IT infrastructure, including the deployment and maintenance of both hardware and software solutions. Ensured optimal performance and availability of systems by implementing best practices in configuration and monitoring. Provided comprehensive support to end-users and clients, addressing technical issues and facilitating seamless IT operations. Demonstrated strong knowledge in problem-solving and troubleshooting, thereby maintaining high levels of user satisfaction and operational efficiency.Business Analyst in IT
5/1/2007 - 11/30/2009
Developed expertise in conducting comprehensive feasibility analysis, supporting commercial contracting processes, and monitoring and tracking bids. Gained advanced proficiency in tools such as Microsoft Excel and project management software for detailed financial analysis and bid tracking. Utilized CRM platforms for managing client interactions and supporting contract negotiations. Demonstrated analytical skills through data interpretation and bid evaluation. Enhanced collaborative efforts through effective use of communication tools like Slack and Microsoft Teams, ensuring seamless coordination among stakeholders.Traffic Analyst
11/1/2006 - 5/31/2007
Developed expertise in monitoring metrics and tracking the performance of strategic planning related to operational indicators. Focused on ensuring optimal productivity through identifying and correcting faults. Actively sought performance improvements for the team by analyzing data trends and implementing effective solutions.
Strategic Business Management at Fluminense Federal University
2017 - 2019Computer Systems Analysis at Estácio de Sá University
2013 - 2015
IQ ADMINISTRATIO at AVAYA LEARNING
2/1/2012
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