Roseleyne D.

QA Engineer

customer hunter
9/1/2020 - 5/1/2021

Developed proficiency in B2B prospecting with a strong focus on identifying and nurturing potential leads. Demonstrated expertise in using Customer Relationship Management (CRM) systems to manage and analyze customer interactions and data throughout the customer lifecycle. Utilized advanced sales tools and methodologies, including Salesforce and HubSpot, to enhance lead generation and ensure the efficient tracking of sales activities.

Implemented effective email marketing campaigns and leveraged analytics to measure campaign success and drive continuous improvements. Employed social selling techniques using LinkedIn Sales Navigator to identify key decision-makers and establish valuable business relationships. Demonstrated strong negotiation skills, resulting in successful conversion of prospects into clients while achieving and surpassing sales targets. Developed and delivered compelling sales presentations to high-level executives, showcasing products and services effectively to align with client needs. Cultivated collaboration with cross-functional teams to tailor product offerings and solutions to meet the unique requirements of each prospect. Continuous improvement through staying updated with industry trends and competitor activities to drive strategic sales initiatives.

e-commerce Process Analyst
10/1/2018 - 2/1/2019

Developed proficiency in analyzing and optimizing e-commerce processes, leveraging skills in data analytics and process modeling. Utilized tools such as Microsoft Excel, SQL, and Tableau to monitor and report on key performance metrics. Implemented process improvements using Lean Six Sigma methodologies, resulting in reduced operational costs and increased efficiency. Gained extensive experience in ERP systems and customer relationship management (CRM) platforms. Coordinated with cross-functional teams to enhance order management and fulfillment processes. Applied project management skills using tools like Jira and Confluence to ensure timely delivery of process improvement initiatives. Improved communication and presentation abilities by delivering reports and process documentation to stakeholders.

Commercial Advisor
2/1/2007 - 6/1/2008

Spearheaded development initiatives utilizing core technologies such as JavaScript (ES6), React.js, Angular, and Node.js, which enhanced user interface capabilities. Demonstrated expertise in backend engineering with Java, Spring, and Hibernate, implementing RESTful web services that streamlined API integrations. Utilized MySQL and MongoDB for database management, optimizing data retrieval processes.

Participated in agile methodologies, employing Scrum to ensure timely project delivery and team collaboration. Leveraged Docker for containerization, facilitating continuous integration and continuous deployment (CI/CD) pipelines. Implemented version control using Git, ensuring efficient team collaboration and code management.

Utilized Jenkins for automated build processes, resulting in reduced manual intervention and faster deployment cycles. Conducted thorough unit and integration testing with JUnit and Mockito, ensuring high-quality code and robust application performance. Employed AWS services, including S3, EC2, and RDS, to develop and manage scalable cloud-based applications. Demonstrated proficiency in API Gateway and Lambda for serverless computing solutions.

Engaged in performance tuning and optimization, significantly improving application response times and reducing system load. Developed and integrated security protocols, including OAuth and JWT, to safeguard sensitive data and ensure secure user authentication processes. Maintained comprehensive documentation and provided mentorship to junior developers, fostering a culture of continuous learning and improvement within the team.

attendant level iii
9/1/2005 - 2/1/2007

Excelled in providing exceptional customer support and resolving complex inquiries, demonstrating proficiency in CRM tools such as Salesforce and Zendesk. Developed expertise in data analysis through the regular use of Excel and SQL for tracking customer interactions and generating performance reports. Enhanced communication skills through direct engagement with customers across various channels, including phone, email, and live chat, ensuring complete and timely resolution of issues. Leveraged problem-solving abilities to identify and escalate systemic issues, collaborating with cross-functional teams to implement solutions. Maintained detailed documentation of customer interactions to support continuous improvement initiatives. Developed and delivered training programs for junior representatives, fostering a culture of knowledge sharing and professional development.

Bachelor of Business Administration at Paulista University
2007 - 2011

Theological at Theological Training Center
2013 - 2016

Theological at Ceforte - Center for Theological Training
2013 - 2016

Technology at Management of Processes and Agile Methodologies
2022 - 2024

Technology at Analysis of Systems Development
2022 - 2024