Rudney M.Product Owner
Skills
With extensive professional experience since 2005, expertise lies predominantly in technology, concentrating on ERP system support and development, along with business process management. The career encompasses a breadth of roles, from direct customer service to IT project management, software quality assurance, business analysis, and ERP solution implementation.
Proficiency in Business Intelligence is demonstrated through the creation of detailed reports and dashboards utilizing tools such as Crystal Reports and FastReport, as well as the development of dynamic panels using Excel, SQL Server, and various ERP utilities. The professional commands advanced knowledge in business management, encompassing sales, purchasing, logistics, finance, accounting, taxation, and workplace health and safety.
Currently, the focus is on expanding roles as a Product Owner in web system development projects, employing ASP.NET Core, jQuery, and MVC frameworks with languages like C#, JavaScript, HTML, and CSS. A proven ability to translate customer needs into precise requirements, combined with substantial technical expertise, facilitates the guidance of development teams towards delivering superior products.
A commitment to excellence and continuous learning is evidenced by a range of certifications, including ITIL, and an active engagement in courses and training pertinent to technology product management. This combination of a robust technical foundation and a strategic, customer-oriented vision equips the professional to drive the success of products and projects in varied business environments.
Completed courses include Principles of Agile Software Development, HTML5, Git and GitHub, ITIL Certification - Foundation V2, Dynamic Tables in Excel, Requirements Analysis for Software Projects, a preparatory course for Test Analysts by the Brazilian Institute for Software Quality Testing, and Business Objects Report Creation.
Product Owner for ERP Systems
2/1/2011 - Present
Possesses extensive expertise in ERP systems, SQL Server database administration, and Business Intelligence analysis, with a strong focus on ensuring the quality and efficiency of systems. Demonstrated proficiency in leading Service Desk projects and software implementations, coupled with significant experience as a Product Manager, monitoring, and documenting user needs and converting them into development requirements. Developed advanced skills in Crystal Reports and comprehensive knowledge in management areas, including Sales, Purchasing, Logistics, Finance, Accounting, and Tax.
Intermediate programming skills include T-SQL, HTML, CSS, and C#, along with a solid understanding of Cloud technologies, particularly Microsoft Azure. Proficient in overseeing the entire development cycle, including monitoring, testing, and product delivery.Consultant
1/1/2005 - 12/1/2011
Led ERP system consulting and business process implementation, specializing in needs assessment, documentation, and analysis for service execution. Supported internal implementation teams, conducting audits on ERP system implementation projects for new clients. Managed project schedules, activities, and a team of three employees, handling the installation of the ERP system, SQL database parameterization, training, needs assessment, and report creation using Crystal Reports.
Coordinated the creation of various reports and database queries, administering SQL databases through backups and automated service creation (Jobs). Consulted on processes to optimize ERP tool usage, adhering to ITIL foundation standards. Oversaw a Help-Desk team, providing technical training on ERP modules, client processes, and business-specific needs. Delivered second-level support for ERP modules, SQL databases, and Crystal Reports.
Facilitated ticket opening, monitoring, and problem-solving, following ITIL fundamentals, and conducted client training for the ERP system. Ensured quality control by performing tests on Microsoft SQL Server databases (2000, 2005, 2008) and interpreting programs on the Visual Basic platform. Documented maintenance processes, managed new version releases, and contributed to continuous system improvement.
Developed technical expertise in ERP systems, SQL database administration, and reporting tools, demonstrating strong project management, team leadership, and process optimization skills. Extensive use of Crystal Reports, SQL Server databases, and adherence to ITIL standards enhanced system reliability and operational efficiency.
Business Administration with a focus on Systems Analysis at Paulista Module College
2002 - 2005MBA in Information Systems Quality Management at Foundation Institute of Education for Osasco - FIEO
2008 - 2008
Principles of Agile Software Development at Coursera
2/1/2024ITIL® v2 at EXIN
2/1/2009
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