Saulo R.Full-stack Product Engineer
Skills
A software development specialist with over five years of professional experience, possessing a broad skill set that includes proficiency in Java, Node.js, TypeScript, React, React Native, Rest APIs, AWS services, MongoDB, PostgreSQL, SQL databases, and Docker.
Mid-Level Developer
8/1/2021 - 4/1/2023
Implemented and managed mobile applications with a focus on optimization and user experience. Contributed as a developer on a significant tax project, employing advanced programming skills and leveraging industry-specific tools. Enhanced technical expertise with mobile development frameworks and backend integration, ensuring seamless functionality and performance. Collaborated with cross-functional teams to refine processes and deliver high-quality software solutions, consistently meeting project deadlines and exceeding performance expectations.Support Analyst
11/1/2020 - 3/1/2021
Gained expertise in performing maintenance on computers and servers, ensuring optimal performance and reliability. Provided comprehensive support to users through the HELPDESK system, addressing and resolving technical issues promptly. Delivered specialized assistance to the users of the Rede D'Or (UDI Hospital), including doctors, nurses, and administrative staff. This role demanded a strong understanding of hospital information systems and the ability to troubleshoot and maintain critical healthcare technology infrastructure efficiently.Support Analyst
11/1/2018 - 7/1/2020
Developed expertise in computer and server maintenance, efficiently serving users through HELPDESK support. Provided robust support for SEMED (Municipal Education Department) servers and ensured seamless operations for affiliated schools. Demonstrated strong skills in network management and troubleshooting.Technical Support
10/2/2018 - 7/1/2020
Excelled in providing both software and hardware technical support in Windows environments, encompassing the installation, maintenance, and troubleshooting of Windows operating systems. Showcased advanced skills in configuring network setups, managing network infrastructures, and resolving connectivity issues. Balanced proficiently between remote and on-site service, ensuring swift and efficient resolution to technical problems. Utilized various remote support tools to effectively diagnose and repair issues without the need for physical presence. Demonstrated the ability to understand and troubleshoot complex hardware problems, enhancing overall system performance and reliability.Service Technician
9/2/2016 - 10/2/2018
Excelled in delivering comprehensive software and hardware technical support within Windows environments, enhancing system performance and user satisfaction. Developed expertise in network configurations, including setting up and troubleshooting LAN, WAN, and VPN connections to ensure seamless connectivity. Proficient in providing both remote and on-site support, addressing complex technical issues and implementing effective solutions. Enhanced service delivery through detailed diagnostic skills and a solid understanding of system architecture and network infrastructure. Managed software installations, updates, and troubleshooting, and provided hardware repair and configuration services, including printers, desktops, laptops, and mobile devices. Demonstrated the ability to effectively communicate technical information to non-technical users, ensuring a clear understanding of solutions and implementations. Consistently maintained customer satisfaction through timely and effective resolution of technical problems.
Computer Science at Anhembi Morumbi University
2020 - 2022
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