Silvio G.Engineering Manager
Skills
With over two decades of experience in the telecommunications sector and 16 years focused on technology, including international projects and application development, I have honed various skills essential for effective leadership and management. My expertise encompasses people management, organizational skills, and strong verbal and written communication abilities. I excel in identifying areas for process improvement and implementing strategies to minimize waste. My management approach is dedicated to fostering the growth and high performance of my team. I am adept at facilitating productive collaboration among diverse individuals.
IT Coordinator
4/1/2015 - Present
Oversaw the elaboration, implementation, rationalization, and redesign of projects, focusing on the entire integration layer between systems to ensure high availability and optimal performance according to business requirements. Managed employees by guiding and reinforcing project, business, and company guidelines. Coordinated, planned, and monitored activities related to the development of systems to comply with quality standards. Led multidisciplinary teams and held responsibility for all systems and projects within the Contact Center (URA) and Digital segments, including Web and applications. Utilized Agile methodology and SCRUM framework effectively to achieve project goals.IT Consultant
2/1/2010 - 2/28/2015
Led the design and technical/functional documentation for the back-office CRM module during an international project aimed at creating a unified system for Latin America. Successfully managed the integration of systems across five Latin American countries. Based in Buenos Aires and Madrid during the project tenure, proficiently handled cross-regional collaborations and ensured seamless operational coherence.
Economy at Paulista University
2005 - 2009Business Administration at Paulista University
1997 - 2000Marketing Management at Paulista University
2016 - 2017
Scrum Foundation Certificate at CertiProf
8/1/2020DevOps Essentials Professional Certificate - DEPC® at CertiProf
8/1/2020DEVOPS ESSENTIALS PROFESSIONAL CERTIFICATE at CertiProf®
1/1/2019Yellow Belt at Unknown Institution
8/1/20166 sigmas at Unknown Institution
8/1/2015
Silvio is available for hire
Hire Silvio G.
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