Thaina S.UX Designer
Skills
Possessing extensive experience in web and mobile product design, the candidate uniquely combines historical knowledge with design proficiency. Beginning their design career at the age of 27 during the pandemic, they leveraged an existing interest in the field to establish themselves professionally. The designer draws from a background in history, utilizing an understanding of human behavior to craft user experiences that are both intuitive and engaging. Their expertise encompasses the entire product design process.
Product designer Jr.
4/1/2021 - Present
Developed key proprietary features, including the highly-utilized digital account service Pix. Facilitated workshops and conducted usability tests to improve user experience. Enhanced skills in accessibility, design system creation, and compliance with the General Data Protection Law (LGPD) through group-focused training sessions.Quality Assistant
2/1/2021 - 4/1/2021
Supported the customer service team, ensuring the quality of services provided to users. Developed proficiency in troubleshooting technical issues and implementing solutions efficiently. Gained experience in using CRM software such as Salesforce and Zendesk to track customer interactions and resolve queries. Utilized data analytics tools like Tableau and Microsoft Excel to monitor service performance and identify areas for improvement. Fostered strong communication skills to manage user expectations and maintain a high level of customer satisfaction. Collaborated with internal teams to develop and refine service procedures, ensuring consistent and reliable support for users.Customer Experience Assistant I
12/1/2019 - 2/1/2021
Gained expertise in multichannel customer support, specializing in interactions through social media platforms such as Facebook, Twitter, and Instagram. Utilized customer relationship management (CRM) tools to track and resolve customer inquiries efficiently, leveraging platforms like Salesforce and Zendesk. Consistently delivered high-quality support by integrating automated responses with AI-powered tools like Chatbot. Showcased proficiency in data analytics by utilizing tools such as Google Analytics and Sprout Social to measure customer satisfaction and interaction metrics. Enhanced community engagement strategies and developed crisis management protocols for swift resolution of customer issues. Collaborated with marketing and product teams to relay customer feedback for continuous improvement. Demonstrated strong written communication skills and the ability to de-escalate situations while preserving brand reputation.Salesperson
2/1/2019 - 12/1/2019
Served in a dual role as a salesperson and cashier operator, excelling in customer service and sales techniques. Demonstrated expertise in the use of Point of Sale (POS) systems for transaction processing, inventory tracking, and sales reporting. Developed skills in handling cash, credit, and digital payments, ensuring accuracy and efficiency in financial transactions. Proficient in upselling and cross-selling products to enhance customer satisfaction and drive sales. Utilized customer relationship management (CRM) software to maintain and update customer data, track purchasing patterns, and follow up on customer inquiries. Played a key role in merchandising and product placement to optimize store layout and increase product visibility. Implemented promotional strategies and participated in marketing initiatives to boost store sales. Maintained a clean and organized work environment and adhered to company policies and procedures. Demonstrated strong communication and interpersonal skills to assist and resolve customer concerns effectively.Administrative Assistant
5/1/2017 - 10/1/2018
Gained comprehensive experience in sales strategies, driving revenue growth through effective client interactions and closing techniques. Developed a keen eye for decoration and design, creating visually appealing displays that enhanced customer engagement and satisfaction. Built strong customer service skills, resolving inquiries and issues promptly to ensure a positive client experience. Acquired proficiency in data management systems, maintaining accurate and organized records that supported operational efficiency and strategic decision-making.
History at Federal University of Espírito Santo (Official)
2013 - 2017
Design System Specialist at Meiuca
6/1/2022Basic UX Metrics at PunkMetrics
5/1/2022Information Architecture at Mergo User Experience
11/1/2021Prototyping with Figma at How Bootcamps
9/1/2021Product Design at Mergo User Experience
5/1/2021UX Design at How Bootcamps
8/1/2020
Thaina is available for hire
Hire Thaina S.
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