Thais D.Data Analyst
Skills
Responsible for implementing best practices and methodologies for the construction and enhancement of datamarts, dashboards, and reports, facilitating the monitoring and analysis of strategic and tactical performance indicators for both internal and external stakeholders. Demonstrates dynamic capabilities with a strong aptitude for interpersonal relationships and collaborative teamwork.
Senior BI Analyst
1/1/2022 - Present
Responsible for applying best practices and methodologies to construct and evolve datamarts, dashboards, and reports, facilitating the monitoring and performance analysis of strategic and tactical indicators for stakeholders. Developed proficiency in creating and modifying BI databases and constructing, altering, executing, and scheduling ETL processes for data loading. Demonstrated expertise in creating dimensional data models and building and modifying data cubes. Documented BI assets comprehensively and configured and verified alerts/errors within BI tools. Adept in user profile configuration and constructing BI reports using Power BI. Skilled in building queries and dashboards, constructing dynamic reports, and modifying existing queries and dashboards.Senior Systems Analyst
3/1/2015 - 1/1/2022
Managed the IT production environment, ensuring high availability through diligent monitoring of technological ecosystems. Handled problem analysis and resolved 2nd and 3rd level incidents related to IT and business processes. Gained expertise in data management within a BigData environment, including data maintenance, job execution, backups, and data restoration. Monitored infrastructure services, servers, databases, and transactional environments using the Zabbix tool, and generated comprehensive daily operational reports and activity checklists.
Registered, analyzed, and closed incidents utilizing service management tools such as Jira, Zendesk, BMC Remedy, and OTRS, adhering to agreed SLAs. Conducted evaluations and executed change processes (GMUD) for defect corrections and new project requests in the production environment. Processed and assessed service requests directed to Operations Management and coordinated with other IT departments for additional required activities.
Worked extensively with Power BI to manage IT data, extracting, processing, and comparing information to present structured dashboards using advanced models and views. Ensured rapid deliverables while controlling activity progress, maintaining communication with teams, and providing insights. Managed internal emergencies by promoting incident and problem analysis, and conducted training sessions for teams to enhance overall competency.Technical Support Analyst and Java Infrastructure
3/1/2012 - Present
Provided comprehensive support for users utilizing SAF Finance by managing infrastructure built on Java technologies, including application servers and jBPM. Gained expertise in building and deploying Java applications, and resolving technical issues efficiently. Managed user creation and access permission modifications to maintain secure environments. Demonstrated proficiency in database administration and conducted extensive Java application testing. Authored and executed test cases and use case scenarios while documenting the testing process. Utilized Selenium for automated testing, ensuring high standards of quality and performance in software delivery.
Information Systems at Mario de Andrade Technological Education College
2004 - 2007
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