Thiago A.Full-stack Product Engineer
Skills
A dedicated technology enthusiast with a proven track record of delivering exceptional results. An autodidact professional with a focus on identifying and leveraging new opportunities and platforms to benefit both the organization and its workforce. Possesses over eight years of comprehensive experience in web platform development, consistently pursuing knowledge in new languages and models to stay at the forefront of the industry.
CEO
3/1/2021 - 8/1/2023
Founded a company specializing in the delivery and customization of omni-channel service platforms, process automation, collections, and sales. Led the development and implementation of comprehensive service solutions tailored to diverse client needs, enhancing operational efficiency across various channels. Spearheaded initiatives to automate key business processes, resulting in streamlined workflows and significant time savings. Developed robust collections systems for improved financial management and recovery rates, while also implementing advanced sales strategies and platforms to boost revenue and market reach.IT Coordinator
6/1/2019 - 3/1/2021
Developed expertise in Software Project Management, focusing on the development of web platforms using Laravel. Played a crucial role in data handling and analysis (ETL) employing SQL Server and SSIS. Excelled in API creation, comprehensive project documentation, requirements gathering, and business analysis.IT Coordinator
3/1/2017 - 11/1/2018
Engaged in analysis and business development activities within the information technology sector, focusing on the implementation of innovative projects that enhanced productivity across various contracts. Assisted in gathering requirements and defining project scope for both public and private institutions. Oversaw and managed the development team to create disruptive platforms, which significantly improved the performance of billing monitoring activities for both the company and its clients.
Implemented and developed management and billing systems for Call Center services, along with BI report models for critical billing contracts. Spearheaded the integration of social media platforms for sales prospecting and user profile analysis. Directed the requirement gathering and scope structuring for Omni Channel service systems and modeled applications integrated with Watson.Systems Coordinator
10/1/2014 - 3/1/2017
Coordinated the systems development team, focusing on creating and maintaining applications to improve sales and customer service at a major telemarketing center. Managed the development team effectively while overseeing routines and database handling using SQL Server Integration Services. Developed and maintained platforms utilizing PHP Object-Oriented programming, enhancing the efficiency and functionality of the company's technical infrastructure.
Analysis and Development of Systems at UNICE Higher Education
2010 - 2013Project Management at Higher Education Evolution
2013 - 2015BIG Data at BIG DATA SYSTEMS
2017 - 2017
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