Thiago S.

DevOps Engineer

Data Analyst
8/1/2021 - Present

Developed and managed workflows concentrating on data collection and management by utilizing a robust tech stack. Established expertise in programming with Python, HTML, CSS, and JavaScript, while leveraging SQL, Power Query, DAX, VBA, and APIs for data manipulation and integration. Demonstrated exceptional proficiency with various RDBMS including MySQL, PostgreSQL, and SQL Server. Operated effectively across multiple systems such as Windows, Linux, and Ubuntu, ensuring seamless cross-platform functionality. Employed a suite of applications like Excel, Word, and PowerPoint to enhance productivity and data presentation. Focused on business intelligence, utilized tools like Power BI, Google Looker Studio, and Tableau to derive actionable insights from complex datasets. Integrated Power Apps, Power Automate, and SharePoint into workflows to streamline operations and enhance collaboration. Embraced cloud platforms, including OneDrive and Google Drive, for optimized data accessibility and storage. Experienced in leveraging ERP systems like SAP to support comprehensive business operations.

Administrative Analyst
7/1/2021 - Present

Developed management indicators using Power BI and Excel while ensuring clear communication in English. Structured and maintained new processes to streamline workflow, leveraging tools such as SharePoint, Power Automate, Excel, and VBA, as well as web technologies like HTML, CSS, and JavaScript. Implemented improvements in existing work processes with an emphasis on SharePoint and Excel. Provided cross-departmental support to create enhancements and new solutions. Managed purchases, invoices, suppliers, and payments using SAP ERP and facilitated communication and coordination via Outlook in a professional English-speaking environment.

Administrative Assistant
9/1/2018 - 2/1/2021

Developed proficiency in preparing and managing quality control and productivity reports. Supervised the team and conducted detailed analysis of data entered into the program used for client submissions. Provided support to other employees for resolving internal queries, and trained employees and new collaborators in the operation area. Created development materials and implemented improvements in training related to the functions of the operators.

Freelance Graphic Designer
8/1/2017 - 8/1/2018

Handled customer service through various channels including in-person interactions, email, WhatsApp, and phone calls. Developed a wide range of graphic materials such as stationery, logos, and external communication assets. Managed the file closing process and conducted meetings with clients to facilitate product development.

Administrative Assistant
11/1/2016 - 7/1/2017

Delivered comprehensive customer support in-person and through email, WhatsApp, and phone. Managed and prepared detailed sales reports and maintained product delivery schedules. Developed, maintained, and updated the sales program to ensure peak efficiency. Oversaw the protocol, control, and delivery of sold services. Provided support to colleagues with sales processes and resolved both internal and customer inquiries. Maintained communication with suppliers, both domestic and international, through email and phone. Conducted training sessions for employees and new hires in sales, marketing, and administrative disciplines.

Graphic Designer
1/1/2014 - 12/1/2016

Provided both in-person and online customer service through email, WhatsApp, and phone, enhancing communication and customer satisfaction. Developed graphic materials including stationery, logos, and external communication assets, demonstrating proficiency in graphic design and branding. Executed file closing processes efficiently and conducted regular client meetings to ensure clear product development. Offered support to colleagues regarding sales, resolving internal and client-related queries, and facilitated training sessions on graphic design principles for the sales team.

Commercial Administrative Assistant
1/1/2013 - 12/1/2014

Specialized in customer service through various communication channels including in-person, email, WhatsApp, and phone. Leveraged skills in customer prospecting utilizing email, WhatsApp, and phone outreach. Managed cashier closing procedures and effectively controlled payments, including the collection of outstanding debts. Executed direct and phone sales strategies while maintaining meticulous control over customer and employee records. Prepared comprehensive weekly and monthly reports, detailing company performance indicators and sales metrics.

Administrative Assistant
1/1/2009 - 12/1/2012

Prepared and filed various legal petitions, including withdrawal, substitution, collection and dispatch of warrants, and removal of restrictions. Provided support to colleagues concerning reports, systems, and peripherals. Developed, maintained, and updated daily reports on legal proceedings. Delivered training for employees and new collaborators within the administrative area. Monitored team goals and prepared detailed management reports.

Bachelor of Computer Science at UniRitter
2023 - 2027