Victória L.
Project Manager

Skills

Microsoft Azure

Victória is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

An E-commerce Specialist with extensive expertise in VTEX, available for immediate engagement under various arrangements and adaptable to hybrid or onsite work environments. Demonstrated proficiency includes servicing major VTEX clients, managing over 25 digital projects concurrently, and ensuring the continuous evolution of e-commerce platforms on VTEX. Direct experience includes involvement in more than 20 GO LIVE projects, encompassing platform migrations to VTEX IO and transitions from VTEX CMS to IO. Additionally, possesses experience with WordPress and is adept in both project management and team leadership.

Head of Operations
6/1/2023 - 12/1/2023

Held the role of Head of Operations, overseeing the entire team of developers, project managers, and UX/UI specialists. Managed more strategic projects, applying Agile methodology and process mapping within Squads. Led VTEX Evolution and Implementation projects, handling tasks from scope definition to registration in VTEX. Defined and controlled the budget for the entire operations area.
Operations Manager at CoreBiz
6/1/2022 - 5/1/2023

Developed expertise in driving service delivery excellence while balancing customer and employee interests through meticulous monitoring and action on delivery indicators, satisfaction metrics, and cultural alignment. Enhanced methodologies and institutional processes to ensure adherence to best practices in customer service, strategic client interaction, and team communication transparency. Facilitated alignment and managed termination or churn tracking of contracts effectively.

Planned and recommended improvements in systems and operational management practices. Promoted and adhered to institutional rituals, actively participating in customer onboarding with the acquisition team and driving growth actions alongside the Customer Success team. Developed comprehensive action plans to preempt and address potential problems and future corrections. Monitored key performance indicators (KPIs) related to quality, delivery, and team performance, providing mentorship, feedback, and developmental guidance.

Managed team schedules, including vacation planning in coordination with leadership, and oversaw the entire hiring process in collaboration with Talent Acquisition, from recruitment to onboarding. Conducted periodic backlog monitoring with responsible Squad Product Owners to ensure continuous improvement in processes and services. Focused on team health, monitoring capacity, and contract allocation for optimal delivery. Conducted audits on team deliveries to ensure they met institutionalized processes and methods.

Collaborated with the director on monitoring management indicators and driving continuous improvement actions across various performance areas, including churn, turnover, quality, and profitability. Maintained consistent adherence to methodologies and institutional processes, ensuring the perpetuation of established work rituals and methods.
Account Manager
6/1/2020 - 3/1/2022

Managed 13 e-commerce projects with a dedicated squad consisting of three developers, one UX designer, and a project manager in training. Worked with the agency’s largest clients, focusing on live e-commerce platforms in the Evolution area. Played a key role in training incoming managers and assisted in organizing projects for other squads. Took responsibility for maintaining the squad's backlog and conducting project discovery phases. Ensured product development adhered to schedules through consistent project monitoring. Led team rituals including planning, daily stand-ups, reviews, and retrospectives to foster effective communication within a remote team.

Achieved significant process improvements including the simplification of the onboarding process using lean methodologies and addressing potential LGPD violations. Created comprehensive documentation for the onboarding process. Monitored key metrics and indicators, documented product details, and supported technical team execution.

Utilized tools such as Jira for project management, Figma for design collaboration, and Miro for interactive team workshops. Developed schedules, managed campaigns and teams, created dashboards, and compiled and analyzed both internal and external data.