Vinícius F.Back-end and Systems Engineer
Skills
A graduate in Systems Analysis and Development, with four years of experience in the technology sector, currently specializing in developing prevention solutions. Competence in API development is demonstrated through proficiency in Node, C#, and TypeScript. Additional expertise includes creating Zendesk applications and building chatbots using Botpress, Rasa, and Blip. Demonstrated skills extend to Python, robust database management, and cloud development utilizing AWS and Azure. A detailed portfolio is available at https://vinifsouza.github.io/portfolio/.
Chatbot Developer
11/1/2021 - Present
Developed expertise in creating chatbots on the Blip platform, implementing new features as per UX-designed workflows. Maintained and enhanced APIs in C# for seamless integration of chatbots with client services and systems.Software Developer
11/1/2020 - 11/1/2021
Developed and executed a project for automating customer service through email and chatbots. Mastered technical proficiency in Python, Node.js, TypeScript, and natural language processing (NLP) libraries. Engineered and implemented Rest API and GraphQL solutions, ensuring robust and efficient backend communication.Support Analyst
4/1/2020 - 11/1/2020
Gained expertise in customer service, starting as Level 1 support and delivering comprehensive assistance for various platforms managed by the company. Developed strong problem-solving skills and an in-depth understanding of platform functionalities, contributing to enhanced customer experiences and satisfaction. Implemented effective troubleshooting techniques and consistently provided timely and accurate resolutions, fostering trust and reliability among users.
Analysis and Development of Systems at FATEC Sorocaba
2019 - 2023
JavaScript Tutorial at SoloLearn
1/1/2020HTML Fundamentals at SoloLearn
10/1/2019
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