Washington S.Data Analyst
Skills
An Incident Manager with over a decade of specialized experience in network security and user access management. Demonstrates extensive knowledge in handling user access within Microsoft Windows environments, characterized by a proactive methodology and robust problem-solving abilities.
Senior Infrastructure Services Analyst III
11/1/2019 - 12/1/2023
Led technical support in infrastructure services, responding to problems and providing assistance. Managed incidents and requests related to Windows and Office 365, while evaluating new procedures and security policies for access and coordination with external analysts. Contributed to infrastructure projects and tasks, acquiring practical experience and knowledge in the process. Assisted in the development of documentation, including logs and incident records. Collaborated with the team to meet infrastructure needs and support daily operations, developing fundamental technical skills and knowledge. Adhered to best practices and established standards in providing infrastructure services.Mid-Level Technical Support Analyst
7/1/2012 - 8/1/2019
Managed over 15 HP and Dell servers running Windows Server 2003, 2008, and 2012 environments. Performed server troubleshooting, log analysis, and monitoring using Zabbix. Worked extensively with virtualization technologies, specifically Hyper-V. Oversaw a network project encompassing more than 400 points, managing systems including Windows 7, 8, and 10, as well as various Office packages (2010, 2013, 2016, and 365). Responsible for creating and managing user and group permission directives via Active Directory. Conducted daily backup routines with disaster recovery protocols. Monitored and maintained Information Security Systems, specifically using Fortinet's Fortigate for PROXY-related tasks. Managed the release of emails and website access along with the control of software usage licenses. Documented technical processes and managed telephony systems including billing for both fixed and mobile telephony. Demonstrated in-depth knowledge of network protocols such as TCP/IP, SMTP, POP, and IMAP.
Computer Systems Analysis at Guarulhos University
1998 - 2001
ITIL® Foundation V4 at AXELOS Global Best Practice
3/1/2022
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