William J.Product Manager
Skills
Information Technology Professional with over 13 years of experience in the IT sector, specializing in retail, industry, commerce, services, accounting, and tax domains. Demonstrated expertise working with major ERP system developers encompassing international and national market adaptations. Proficient in Delphi, SQL Server, VB, VB.NET, C#, PostgreSQL, MySQL, and Oracle, with additional competencies in PHP for web development and low-level C programming for card machine drivers. A certified Delphi Professional and recognized as an Embarcadero Technologies Most Valuable Professional (MVP). Possesses extensive experience in managing large client accounts, overseeing project management, equipment procurement, and the configuration of Windows and Linux servers alongside proprietary credit card authorization systems. Skilled in designing and developing ISO8583 model systems tailored for high-performance contingency scenarios. Dedicated to leading technical teams and fostering technological advancements to achieve both personal and professional growth.
Retail Consultant
8/2/2012 - 12/2/2012
Developed expertise in consultancy for the Brazilian retail market and its associated legislation. Participated in teleconferences and meetings with international teams, including stakeholders in the United States and São Paulo. Handled interactions with managers and directors, demonstrating strong communication and coordination skills. Prepared comprehensive documentation including requirements, analysis, and design, showcasing skills in technical writing and business analysis.Columnist for Active Delphi Magazine.
8/2/2010 - 8/2/2012
Developed expertise in Delphi programming language through extensive writing and research. Contributed to the Active Delphi portal and a monthly magazine by producing insightful articles, tutorials, and reviews. Enhanced skills in technical writing, content development, and audience engagement. Demonstrated ability to explain complex technical concepts in an accessible manner. Cultivated proficiency in exploring and evaluating emerging technologies and trends in software development.Master Programmer Analyst
5/2/2009 - 1/2/2018
Developed comprehensive expertise in team and product management for a point of sale product. Led large-scale implementations in the fashion retail and luxury segments, managing transactions exceeding 100 million reais annually. Mastered regulatory systems including PAF-ECF, SAT, NFCe, NFe, NFSe, and TEF. Gained extensive experience in managing general retail operations and coordinating projects with large clients, while also overseeing equipment procurement, configuration of Windows and Linux servers, and implementation of exclusive credit card authorization servers. Engineered and developed high-performance contingency models using the ISO8583 standard for proprietary credit card systems.
Utilized technologies such as Delphi, SQL Server, PostgreSQL, SQLite, C#, C++, and PHP to achieve these ends. Began tenure as a Programmer from 2009 to 2012, contributing to commercial automation projects and receiving two nominations for Professional of the Year, winning in 2011. Traveled internationally to acquire new technological skills and contributed to retail software that was recognized as the BEST SOLUTION FOR RETAIL by ASSESPRO. Promoted to Analyst in 2012, participated in strategic planning, and provided technical guidance.
From 2013 to 2015, focused on ERP systems and team knowledge management in the retail sector. Initiated the service control system and technical appointments scheduling, developed business intelligence (BI) software, and laid the technological foundations for a document generator and engine for invoices, leading to a return to the retail sector and a promotion to Senior Analyst.
In 2016, took on the responsibility for commercial automation, spearheading new systems for retail and managing significant large-scale projects.Programmer Analyst
3/2/2008 - 4/2/2009
Managed regional software customization projects in Rio de Janeiro, specializing in retail product adaptations. Developed proficiency in Visual .Net for software development and SQL Server for database management. Focused on serving clients in the retail sector including high-profile names.Delphi Programmer
1/2/2005 - 2/2/2008
Gained initial professional experience in technical support for Retail Pro, a U.S.-based retail software, while working as a call center agent. Transitioned to the Web sector within six months, contributing to the development of the company's institutional portal using PHP. Concurrently developed a web-based support system in PHP. Advanced to product development after one year, focusing on Delphi technology. Recognized for outstanding performance and named employee of the year in 2006.
Computer Science at Wakigawa Meier College
2003 - 2005Computational Neuroscience at Neuronal Dynamics - Computational Neuroscience, The activity of neurons
2013 - 2014Systems Analysis at Pontifical Catholic University of Rio de Janeiro
2010 - 2010
Delphi Certified at Embarcadero Technologies
9/1/2014Delphi Certified at Embarcadero Technologies
9/1/2014Delphi Certified at Embarcadero Technologies
9/1/2014Delphi Certified at Embarcadero Technologies
9/1/2014Delphi Certified at Embarcadero Technologies
9/1/2014Delphi Certified at Embarcadero Technologies
9/1/2014Retail Technical Consultant at Retail Pro Inc
9/1/2007Retail Technical Consultant at Retail Pro Inc
9/1/2007Retail Technical Consultant at Retail Pro Inc
9/1/2007Retail Technical Consultant at Retail Pro Inc
9/1/2007Retail Technical Consultant at Retail Pro Inc
9/1/2007
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