William R.Engineering Manager
Skills
With fifteen years of experience in IT, including roles as Systems Manager, IT Manager, and Projects Manager, the individual has honed expertise in areas such as investment planning, budget management, contract negotiation, service quality, ERP, GDPR compliance, CRM, and business intelligence. Additional competencies encompass e-commerce call center management, performance indicators, risk control, and staffing strategies. Proficient in leading multidisciplinary teams, the focus has been on fostering teamwork by developing individual potential, recognizing innovative ideas, and motivating employee actions. Furthermore, the individual is adept in team training, conflict management, and maintaining strong interpersonal relationships.
Head of IT
9/1/2021 - 11/1/2023
Defined new strategies and implemented advanced technologies and processes within the IT department, integrating a Digital Transformation Model. Directed a team of 30 members, overseeing contract definition and management, IT and business Master Plan creation, and CAPEX and OPEX budget control. Managed incidents, problems, vulnerabilities, and change processes across infrastructure, systems, microservices, integrations, and databases. Led the project to deploy information leakage monitoring tools in adherence to LGPD regulations. Acted as a Business Partner, aligning IT initiatives with business goals through system implementations, innovations, and process improvements, prioritizing internal client satisfaction. Administered multiple concurrent projects, orchestrating resource allocation, stakeholder communication, risk monitoring, and multidisciplinary team management using agile methodologies. Executed scalable value chain implementations via Value Streams, fostering an Agile culture and knowledge dissemination throughout the organization. Restructured monolithic architectures to adopt microservices and cloud-focused development, incorporating best practices and cutting-edge market technologies.Head of IT
1/1/2020 - 10/1/2021
Oversaw the management of the Technology area, including Systems, Infrastructure, Support, Projects, and Processes on a national scale, facilitating business sustainability through technological solutions. Successfully restructured the technology department, adopting cloud tools and AI-based adaptive platforms. Drove cost-saving initiatives by renegotiating service contracts, achieving over 30% in savings. Expanded the IT team from 6 to 30 employees, ensuring a robust and scalable structure. Led the LGPD (General Data Protection Law) implementation project, demonstrating expertise in data protection and compliance.
Simultaneously managed multiple projects, coordinating resources, stakeholder communication, and risk monitoring while employing agile methodologies. Defined and administered contracts, and effectively planned and controlled CAPEX and OPEX budgets. Guided business units in projects leveraging technology tools and solutions, implementing IT and Business Master Plans. Demonstrated proficiency in organizational restructuring, contract management, high-complexity projects, budget oversight, IT operations, and the management of multidisciplinary teams.Head of IT (consultant)
1/1/2020 - Present
Consulted in the Information Technology sector with substantial expertise in evaluating technological environments to identify opportunities for updates. Developed and implemented master plans, policies, and processes to maximize time and cost efficiency. Evaluated and created business continuity and disaster recovery plans to ensure high availability of technological services. Executed projects involving cloud technologies and microservices, and developed monitoring tools to meet LGPD requirements. Provided guidance on adopting Waterfall and Agile project management methodologies. Assisted in the hiring of new employees and suppliers, ensuring optimal team and vendor selection.Gerente de TI translates to IT Manager from Portuguese to English. However, IT Manager is not an educational institution, but rather a job title. Please provide the name of an educational institution for translation or clarification.
1/1/2013 - 12/31/2020
Managed the entire technology domain encompassing systems, infrastructure, support, projects, and processes. Orchestrated the development and organization of the systems area, executing tasks under the direction of the Operations Directorate, and implementing controls for demand and resource utilization in line with ITIL practices. Spearheaded the implementation of tools to enhance the management of commercial and financial sectors. Functioned as a Business Partner (BP) to integrate IT with business areas, deploying systems, innovations, and process improvements with a strong emphasis on consumer/internal client satisfaction.
Defined and managed contracts, while strategically planning and controlling the CAPEX and OPEX budgets. Translated business needs into actionable tasks for the team, ensuring successful outcomes through diverse projects, new processes, and continuous improvements. Led the team to meet aligned objectives as outlined in periodic roadmaps. Supported business areas in IT activities and represented these areas in mitigating and preventing risks stemming from day-to-day operations.Senior Systems Analyst
1/1/2011 - 12/31/2013
Executed coordination of simultaneous projects and microprojects following PMI best practices. Engaged in thorough reporting and interaction with international IT teams for process flow design, and conducted IT needs surveys to align with business area objectives. Managed project integration, ERP analysis, and preparation of post-implementation tests. Successfully implemented the I4PRO system, and conducted in-depth analysis and definition of project scope, status reporting, WBS creation, agenda setting, meeting facilitation, and project monitoring. Proficiently handled preparation and maintenance of MIS indicators, risk control management, change management, continuous improvement, training, and cost management.
Conducted usability studies to evaluate changes or developments in systems and led supplier meetings to resolve IT issues, assess needs, and verify system usability. Developed testing and validation routines post-implementation of new modules or systems. Utilized the CASE tool to its full capacity, collaborating effectively with application developers. Analyzed, assessed viability, and developed information systems using appropriate methodologies and procedures for implementation to streamline and automate processes across various departments. Provided training and support to users on developed or third-party acquired systems to ensure proper operation.IT Analyst (Systems and Infrastructure)
1/1/2006 - 12/31/2011
Supervised and coordinated the IT team across multiple regional units, including São Paulo, Campinas, Manaus, and Minas Gerais. Conducted usability studies for system changes and developments, ensuring the user experience was optimal. Managed projects focused on continuous improvements of the ERP system (SISLOG), involving development, implementation, and modifications to meet evolving business requirements. Analyzed system performance, reevaluated routines, manuals, and work methods to ensure they met user needs, and suggested more effective methodologies. Performed database tests and monitored performance, adjusted environments as necessary, and conducted capacity planning. Defined and tested contingency plans for backup and restore procedures. Developed proficiency in multiple programming languages and technologies, including Java, VB6, .Net, ASP, ASP.NET, C#, SQL Server, MySQL, and Access.
Computer Science at Cruzeiro do Sul University
2006 - 2009Scrum Master Certification Preparation Course at Udemy
2019 - 2020Project Management with Agile & Scrum at Udemy
2019 - 2020Introduction to Design Thinking at Udemy
2019 - 2020Facebook Ads and Instagram Ads Course at Udemy
2019 - 2020Digital Marketing at Udemy
2019 - 2020Agile Project Management with SCRUM Agile, Leadership, Negotiation, and Productivity at Udemy
2019 - 2020Project Management at Cruzeiro do Sul University
2020 - 2021Artificial Intelligence and Analytics, Artificial Intelligence at Cruzeiro do Sul University
2024 - 2025Green Belt and Black Belt at Vanzolini Foundation - USP
2017 - 2017Artificial Intelligence Course at Vanzolini Foundation - USP
2020 - 2020Project Management following PMBOK 6 practices at Udemy
2020 - 2020DevOps: Docker, Kubernetes, and Rancher at Udemy
2020 - 2020Course on Creating an EC2 Server on AWS at Udemy
2020 - 2020AWS Solution Architect at Udemy
2020 - 2020AWS Developer Associate at Udemy
2020 - 2020QlikView for Designer and QlikView for Advanced Users at Nórdica Distribuidora de Software Ltda.
2014 - 2014ITIL v3, COBIT, PMBOK, and ISO 2000 at Green Training
2011 - 2011
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