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Glossary>Enterprise Resource Planning>Microsoft Dynamics 365

Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) solution. It integrates various business processes, including finance, sales, customer service, and operations, into a unified platform to enhance efficiency and decision-making.

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About Microsoft Dynamics 365

Microsoft Dynamics 365 was launched by Microsoft in 2016. It combined the capabilities of ERP and CRM systems to provide a comprehensive business solution. The platform aimed to streamline operations, improve customer engagement, and enhance decision-making through integrated applications and data analytics.

Strengths of Microsoft Dynamics 365 include seamless integration with other Microsoft products, scalability, and robust analytics. Weaknesses involve complexity in implementation and high costs for customization. Competitors include SAP S/4HANA, Oracle ERP Cloud, and Salesforce.

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How to hire a Microsoft Dynamics 365 expert

A Microsoft Dynamics 365 expert must have proficiency in configuring and customizing the platform, knowledge of Power Platform (Power BI, Power Apps, Power Automate), expertise in Dynamics 365 modules (Finance, Sales, Customer Service), and skills in data integration using tools like Azure Data Factory. Proficiency in SQL and understanding of cloud services, particularly Azure, are also essential.

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