Anderson V.IT Operations Specialist
Skills
An IT Support Specialist possessing a robust skill set in user support across Tier 1, Tier 2, and Tier 3 levels, with extensive expertise in administrating both Linux servers (Debian, Ubuntu Server, CentOS, Rocky Linux, Alma Linux) and Windows Server. This expertise spans advanced system administration for these platforms. Proficiency in managing Service Level Agreements (SLA), Service Level Objectives (SLO), and Service Level Indicators (SLI) is demonstrated. Capability in scenario deployment and a strong embrace of DevOps culture are evident. The skill set includes network configuration and the management of various network services, such as DHCP, DNS, FTP, Proxy, Firewall (including iptables and pfSense), SSH, VPN, NTP, FileServers, Active Directory, SAMBA, and NFS. The use of monitoring and observability tools like Zabbix, Prometheus, and Grafana is undertaken proficiently, in addition to scriptwriting for automation using Shell Scripting and Python. Expertise extends to configuration management tools such as Ansible and Chef, alongside DevOps tools including Docker, Kubernetes, Jenkins, and Git. Experience with cloud technologies like AWS, Azure, and Terraform, as well as database management using MySQL, is also part of the expertise. Strong verbal communication skills coupled with logical reasoning abilities allow clear articulation of ideas. A commitment to team goals is demonstrated through robust organizational and interpersonal skills. As an autodidact experienced in critical mission environments, problem-solving under pressure is a notable capability. Open to travel and relocation opportunities.
Mid-level Infrastructure Analyst
11/1/2022 - 6/1/2023
Developed proficiency in Kubernetes and Google Cloud Provider (GCP), focusing on training and capacity building. Delivered comprehensive technical support in VPN, Mikrotik, pfSense, and Windows server configuration, ensuring stability and security. Demonstrated strong administrative skills in both Linux and Windows systems. Expertly deployed, managed, and monitored IT assets using advanced skills in virtualization, containerization, and cloud computing, optimizing infrastructure and ensuring system scalability for operational success.Information Technology Technician
11/1/2017 - 11/1/2022
Developed technical expertise in solving problems and ensuring system operations, leading to increased user productivity. Proficient in both physical and logical IT equipment maintenance, ensuring their efficient operation. Transitioned financial management processes by implementing the use of GRU for fine payments, simplifying workflows. Administered Linux servers, effectively handling monitoring and incident management tasks. Oversaw the hiring and supervision of the Pergamum System, ensuring adherence to SLA, SLI, and SLO metrics. Managed the maintainer system for the Portal de Periódicos (OpenJournal) and the Pergamum system, enhancing library management efficiency. Administered the server for the Portal de Periódicos, ensuring seamless operations. Facilitated the adoption of Google Workspace by training users and prepared the Standard Operating Procedures (SOP) manual, establishing standardized operational guidelines.
Computer Science at Federal University of Ouro Preto
2016 - 2022Industrial Automation at Father of Man School
2006 - 2007MBA in Telecommunications with Emphasis on Networks, Information Systems, and Internet of Things – IoT at Alcance College
2023 - 2024Development and Project Management at Alcance College
2023 - 2024Cloud Computing at Alcance College
2023 - 2024Architecture and IT Infrastructure Management at Alcance College
2023 - 2024
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