An expert in the control and management of indicators, specializing in the creation and approval of work procedures. Possesses a strong foundation in developing work methodologies grounded in ITIL principles, with a keen ability to analyze incidents and problems to devise effective solutions. Experienced in overseeing the performance of analysts' work and managing the delivery of IT services and products. Adept at preparing comprehensive daily, weekly, and monthly service reports, while consistently applying best practice methodologies. Demonstrates exceptional motivation and teamwork skills, with a focus on understanding the business to enhance service delivery and training in Technical Support services.


6/1/2022 - 12/1/2022

Performed syntactic analysis of complex systems and created detailed analytical reports to summarize findings and provide actionable insights. Developed technical expertise in system analysis methodologies and report generation techniques.


11/1/2019 - 6/1/2021

The role involved the administration of a database server, ensuring optimal performance, security, and reliability of data systems. Developed and deployed Power BI dashboards and reports, delivering critical indicators and insights tailored to client requirements. This position required an in-depth understanding of database management systems and data visualization tools. Skills honed include SQL for database querying and management, proficiency with Power BI for creating dynamic and impactful data visualizations, and expertise in troubleshooting and optimizing database performance. The position supported client data needs by translating complex data sets into actionable business intelligence, driving decision-making processes.

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