Cinthia A.UX Designer
Skills
A postgraduate specializing in Design Thinking, focusing on the development of human-centered, simple, and accessible solutions for conversational interfaces, including IVR, VDA, and chatbots. Leveraging experience in the financial market, the role involves designing, scripting, and redefining customer journeys through effective writing. Collaborative efforts are directed toward identifying pain points, optimizing user experience, and developing user-centric solutions. Responsibilities encompass crafting end-to-end conversational flows for voice channels, monitoring performance using Power BI, conducting discovery for new client service interfaces, managing studio audio recordings for voiceovers, and designing as well as specifying projects for enhancements or maintenance.
UX Designer/Writer
5/1/2021 - Present
Developed proficiency in creating conversational and humanized flows for voice and text bots. Utilized content heuristics to enhance user interaction. Reviewed user journeys with a strong emphasis on usability. Engaged in continuous improvement processes involving data analysis, research, and benchmarking. Contributed to detailed documentation efforts. Identified opportunities in service operations to generate and prioritize backlog items.Administrative Supervisor
7/1/2013 - 4/1/2021
Developed expertise in managing payment and receipt processes, ensuring efficient handling of treasury routines. Demonstrated exceptional skills in customer service through empathetic interactions within a bank branch network. Leveraged financial software tools to streamline operations and maintain compliance with banking regulations. Exhibited strong problem-solving abilities in a fast-paced and detail-oriented environment, contributing to improved customer satisfaction and operational efficiency.Administrative Assistant
11/1/2010 - 3/1/2013
Supported managers and leaders in managing financial processes and organizing the flow of incoming funds to the company. Conducted accounting activities for closing the month and generated respective financial reports. Developed a detailed understanding of financial management systems and utilized advanced Excel functions for data analysis and reporting. Ensured compliance with financial regulations and standards. Employed tools such as QuickBooks for bookkeeping and financial record-keeping. Developed expertise in SAP for managing financial transactions and producing insightful financial reports. Enhanced analytical skills through regular reconciliation of accounts and analysis of financial discrepancies. Collaborated closely with cross-functional teams to streamline financial operations and improve process efficiency.
Accounting Sciences at Integrated Colleges Campos Salles
2013 - 2016MBA in Design Thinking and Business Management. at Uncomplicate Post-Graduation
2020 - 2021User Experience Design at Tera
2020 - 2020
C1 - SIELE at SIELE
1/1/2019CPA10 at AMBIMA
8/1/2014Prototyping at Mergo User Experience
1/1/2024MasterClass Emojis and UX Writer at Clube UX Writer
11/1/2023Interface Visual at Mergo User Experience
11/1/2023Essential Branding at LAJE
5/1/2023Product Management at How Bootcamps
2/1/2023UX Writer Hacks Microlearning Certificate at How Bootcamps
2/1/2023Design System Specialist at Meiuca
9/1/2022Conversational Design at Arara School
4/1/2022Botcamp Dialogflow at Let's bots
4/1/2022Voice User Interface - Writing for Voice Design at Let's Bot
3/1/2022Creative Writing at Matheus de Souza
3/1/2022Design Thinking at Echos Desirable future
3/1/2022Cognitive Psychology Applied to UX at UDEMY
12/1/2021Prototype Testing at Klotar Design Studio
12/1/2021Artificial Intelligence at FIAP
12/1/2021Inclusive and Accessible Writing for Digital Products at HOW bootcamps
12/1/2021Heuristic Analysis in UX at UDEMY
12/1/2021UX Metrics 2.0 Product Analytics at Punk Metrics
11/1/2021Applied Neuroscience to UX at Udemy
11/1/2021Mental Models for UX at UDEMY
11/1/2021UX Research at Udemy
9/1/2021Communication and Public Speaking at Escola Conquer
8/1/2021UX for Chatbot at How Bootcamps
7/1/2021Inclusive Language at Mergo User Experience
7/1/2021Inbound Marketing at Rock University
7/1/2021SEO Course at Mirago Marketing Digital
7/1/2021UX Writing at Mergo User experience
5/1/2021UX Strategy at Alura
3/1/2021I Program at Programaria
3/1/2021Design Sprint at BeWOW
3/1/2021Digital Accessibility at How Bootcamps
3/1/2021User Interface Design at UI lab
2/1/2021Copywriting at Rock University
2/1/2021Scrum Foundations Professional Certificate SFPC at CertiProf Internacional
1/1/2021Foundations of Graphic Design at Fundação Bradesco
1/1/2021Customer experience at Udemy
1/1/2021Information Architecture at Udemy
1/1/2021Emotional Intelligence at Escola Conquer
4/1/2020
Cinthia is available for hire
Hire Cinthia A.
All Howdy Candidates are vetted for skills and english proficiency.
