A Systems Analysis and Development graduate characterized by an analytical profile. Exhibits strong responsibility, dynamism, and communication skills, coupled with a quick learning ability and effective teamwork capabilities. Skilled in client negotiation, problem identification, and solution implementation, with a proven capacity for managing diverse situations productively.

Bootcamp de Cyber 2022 - Incident Response

Cyber Crimes: The Main Risks and Basic Prevention Techniques

 at Polícia Civil do Est de Minas Gerais
9/1/2020


4/1/2018 - 1/1/2022

Provided support for strategic account managers overseeing a specific portfolio of networks, specializing in monitoring and analyzing operational metrics. Developed proficiency in SQL for database management and analysis, and ensured the timely dissemination of data-driven reports. Planned and executed promotional campaigns, tracking their outcomes through various channels including push notifications, emails, and in-app banners. Coordinated menu changes for promotions and the introduction of new products. Facilitated the registration and onboarding process for new accounts using Salesforce, ensuring seamless integration and operational efficiency.

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