Daniel F.
Business Operations Specialist

Skills

Microsoft Excel (Advanced Analytics Add-ons)

Daniel is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Former professional athlete and experienced coach with a degree in Physical Education, applying foundational lessons in discipline and respect to leadership methodologies. Demonstrates proficiency in motivating teams towards shared objectives in a healthy and cohesive manner.

Supervisor
11/1/2021 - Present

Led the customer service team for Facebook SMB (Small Business Group) and GBG (Global Business Group). Developed expertise in managing high-volume customer inquiries and support requests. Utilized tools such as Salesforce, Zendesk, and proprietary Facebook support systems to track and resolve service tickets efficiently. Implemented streamlined processes that increased response times and customer satisfaction rates. Coordinated with cross-functional teams to address complex issues and enhance service delivery. Applied data analysis techniques to identify trends and improve overall service strategies. Supervised and trained team members, fostering a collaborative and productivity-oriented environment.
Digital Business Coordinator
8/1/2020 - 11/1/2021

Managed and led the customer service team for a gaming platform in collaboration with industry partners. Orchestrated effective communication and problem-solving strategies, ensuring high levels of customer satisfaction. Developed and implemented training programs to enhance the technical and interpersonal skills of the team. Utilized CRM systems to track and analyze customer inquiries, ensuring timely and accurate responses. Facilitated cross-functional collaboration to improve service efficiency and address technical issues.
Digital Business Coordinator
11/1/2019 - 8/1/2020

Led the product service team for renowned gaming platforms, specializing in enhancing user experiences and optimizing game performance. Developed proficiency in handling multiple gaming services simultaneously, ensuring seamless integration and functionality across platforms. Employed advanced troubleshooting techniques and performance monitoring tools to maintain system integrity and uptime. Utilized a deep understanding of client-server architectures and network protocols to resolve complex technical issues. Contributed to strategic planning and execution of service improvements, demonstrating expertise in customer service and technical support within the gaming industry. Embraced collaboration with cross-functional teams to drive innovation and achieve business objectives.
Digital Business Analyst
7/1/2019 - 11/1/2019

Developed expertise in customer service for gaming products, collaborating with industry partners. Facilitated smooth operations and support for gaming platforms by working closely with BBL and NOPING. Employed strong communication skills to resolve customer issues efficiently and enhanced user experience through detailed, responsive service.
Planning Analyst
6/1/2017 - 2/1/2019

Planned and executed comprehensive B2B marketing strategies across Brazil. Developed expertise in market research, targeting, and segmentation. Utilized CRM systems such as Salesforce to manage client relationships and track campaign performance. Implemented digital marketing techniques, including SEO, SEM, and content marketing, to drive engagement and lead generation. Applied advanced data analytics tools such as Google Analytics and Tableau to evaluate campaign effectiveness and optimize marketing tactics. Developed proficiency in email marketing platforms like Mailchimp and Marketo to execute large-scale email campaigns. Enhanced skills in project management using tools like Asana and Trello to coordinate cross-functional teams and ensure timely delivery of marketing projects. Conducted competitive analysis and utilized insights to refine marketing strategies and improve market positioning.