Gustavo S.Platform Architect
Skills
As a Business Analyst with years of diverse industry experience, expertise includes the use of Jira and Confluence in Scrum teams since 2020, complemented by proficiency in Jira Service Management and an ITSM Atlassian Accreditation achieved recently. PSM I Scrum Master certification and skills in Design Thinking underpin a strong foundation in agile methodologies. Academic credentials span degrees in IT and Philosophy, alongside postgraduate qualifications in IT Project Management, IT for Education, and Logistics. Certifications encompass MCSA BI Report (Power BI and Excel), AWS Solution Architect Associate, Azure Data Fundamentals, ITIL, Prince2 Practitioner, and CompTIA Project+. Adept at solving complex problems with meticulous attention to detail and creativity, embodying a positive and proactive approach in delivering impactful business solutions.
Business Analyst
4/1/2023 - Present
Developed proficiency in ERP, CRM, and Jira Service Management implementations while conducting extensive processes analysis and optimization. Acquired expertise in AWS Cloud Architecture and demonstrated competencies in Enterprise Architecture and Business Analysis. Additionally, designed educational modules for e-Core Foundations, enhancing foundational courses and learning experiences.QA and IT Manager
11/1/2021 - 1/1/2023
Managed administration and support of IT applications platforms including Jira, Confluence, Slack, Google Workspace, Zoom, Accountablehq (HIPAA), Theranest, WD, AxisCare, and HubSpot. Assumed roles as Product Owner and lead Quality Assurance testing. Conducted meetings with clients to understand business needs and negotiate scopes and timelines. Elicited and documented requirements for development and design teams, and created and managed backlog items. Developed BI dashboards and performed data analysis. Facilitated course development, presentations, and delivered in-person training.General Manager
4/1/2015 - 2/1/2021
Developed and implemented ERP processes across HR, Finance, Payroll, Warehouse, Planning and Production Control, Taxes, and Procurement, illustrating significant proficiency in enterprise resource planning. Managed diverse staff teams including IT, SSMA, Quality, HR, Logistics, Supplies, Security, Financial, and Services, showcasing comprehensive leadership abilities. Specialized in Microsoft Systems Administration and Virtualization, integrating advanced technical skills in the field.
Played a pivotal role as Product Owner and demonstrated adeptness in Project Management. Functioned as an IT and Business Enterprise Architect, managing Datacenter, ERP, BI, Virtualization, Compliance, Quality standards, Business controls and reports, as well as Process optimization Contracts, Partnerships, and Quality Services management. Excelled in Power BI Development and conducted extensive Data and Business Analysis, KPI development, and Strategic Planning, contributing to effective market analysis.
Engaged in contract and service management, organizing meetings with clients and executives to gather requirements and address business needs and product/service improvements. Facilitated partnership development and carried out contract negotiations, ensuring mutually beneficial outcomes. Developed and implemented IT Policies and procedures guided by ITIL principles, leading to enhancements in quality, security, and performance of IT services.
Philosophy at South Santa Catarina University.
2009 - 2013Electronics technician at Federal Technical School of Rio Grande do Norte
1990 - 1994Computer Network Management at UNA University
2001 - 2004Logistics Management at South Santa Catarina University.
2012 - 2014Information Technology Projects Management at South Santa Catarina University.
2013 - 2015Information Technologies Applied to Education at South Santa Catarina University.
2004 - 2004
My Updated Courses List - +70 at Several Institutions
11/1/2023AWS Certified Solutions Architect – Associate at AWS
10/1/2023Microsoft Certified Trainer 2023-2024 at Microsoft
2/1/2023Microsoft Certified: Azure Data Fundamentals at Microsoft
7/1/2021Professional Scrum Master™ I (PSM I) at Scrum.org
1/1/2021MCSA: BI Reporting (Power BI and Excel) at Microsoft
7/1/2019PRINCE2® Practitioner Certificate in Project Management at Exin
12/1/2017CompTIA Project+ Certification at CompTia
6/1/2012ITIL Version 3 Foundations Examination at Exin
5/1/2012
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