Jéssica R.Product Manager
Skills
Professional experienced in managing projects, optimizing processes, and advancing marketing and technology initiatives. Dedicated to continuous self-improvement through agile methodologies, technological advancements, governance, and project management strategies. Aims to achieve career growth in the realms of innovation, digital channels, continuous improvement, and process mapping.
Administrative Assistant
1/1/2014 - 1/1/2017
Developed comprehensive customer service skills, proficient in closing sales and issuing invoices. Gained experience in structuring and executing marketing campaigns across various digital media platforms. Acquired a strong understanding of digital marketing tools and analytics.Process Analyst
1/1/2017 - 1/1/2018
Specialized in the analysis and definition of work methods and processes, with a strong emphasis on mapping activity flows and identifying faults. Established strategies for problem-solving and was responsible for proposing continuous improvements in processes. Developed skills in process optimization and workflow enhancement by implementing structured methodologies and tools for effective fault identification and resolution. Demonstrated the ability to enhance operational efficiency through systematic process evaluations and strategic interventions.Product Owner
5/1/2021 - 5/1/2023
Specialized in managing technical scope products, specifically focusing on Backend Registration for payment processing systems. Structured and monitored the entire team's roadmap and its progression. Engaged in cross-functional discussions for new product developments and enhancements. Mapped, designed, and prototyped key customer and product requirements. Defined and tracked essential product metrics and team KPIs, promoting the development team's engagement and effectiveness. Conducted research for continuous product improvement and executed benchmark analyses against leading market players.project analyst
2/1/2020 - 5/1/2021
Involved in IT and Fraud/Compliance projects, focusing on implementing new systems and enhancements. Developed expertise in system integration, migration, and transitions, as well as the deployment of new IT tools. Worked extensively on integrating multidisciplinary platforms that encompass both systems and IT infrastructure. Demonstrated advanced project management skills, including planning, execution, and meticulous monitoring of established scope and routine progress.Mid-Level IT Analyst (RPA)
1/1/2019 - 1/1/2020
Specialized in mapping and analyzing processes from an RPA (Robotic Process Automation) perspective, with a focus on proposing improvements and automation opportunities. Programmed and documented process automation solutions for internal stakeholders and client operations using Automation Anywhere and UiPath. Conducted testing and implementation of RPA processes to integrate with existing corporate applications. Maintained, corrected, and adjusted automated processes to align with evolving business needs, including robot behavior modification. Performed periodic monitoring and analysis of robot-generated reports. Evaluated and continuously implemented new technologies and tools to enhance process automation efficiency and effectiveness.Business Process Analyst
1/1/2018 - 1/1/2019
Analyzed and defined work methods and processes, encompassing comprehensive activity flow mapping. Identified system and process failures, establishing strategic approaches for effective problem resolution. Proposed and implemented continuous improvement initiatives, focusing on optimizing workflow efficiency and reducing operational bottlenecks. Developed and maintained extensive documentation to facilitate process standardization, ensuring consistency and clarity in procedural execution.Support Analyst
1/1/2012 - 1/1/2013
Experienced in managing access controls, including granting, revoking, and modifying access for various infrastructure components such as physical access, Active Directory, LDAP, operating systems, and databases. Worked extensively with applications and service platforms including Aspect, Avaya, and Asterix. Specialized in addressing and positioning internal and external client requests, providing robust support in process mapping within the department. Contributed significantly to automation projects aimed at streamlining departmental activities and tasks.Support Analyst
1/1/2011 - 1/1/2012
Gained extensive experience in Information Security, specializing in the deployment and management of TREND MICRO antivirus solutions. Developed expertise in threat detection, risk mitigation, and security protocol implementation. Demonstrated proficiency in configuring automated security policies and integrating TREND MICRO products with existing IT infrastructure. Enhanced skills in monitoring and analyzing security alerts to prevent data breaches and cyber threats. Established best practices for antivirus management and performed regular system audits to ensure optimal security posture.
Bachelor's Degree in Computer Science at Federal Institute of the Triângulo Mineiro - IFTM Uberlândia Centro Campus
2015 - 2018Business Management at Federal Institute of the Triângulo Mineiro - IFTM Uberlândia Centro Campus
2019 - 2020
ITIL V3 Foundation at Prometric Testing Center
1/1/2013
Jéssica is available for hire
Hire Jéssica R.
All Howdy Candidates are vetted for skills and english proficiency.
