A reader and singer characterized by dedication and a strong work ethic. With a commitment to both family and professional endeavors, this individual is recognized for a loving nature and devotion to their spouse. Constantly inspired by new challenges, they exhibit a passion for their work and a clear aspiration for personal and professional growth. Ambitions in the IT sector are driven by technical acumen and charisma, paired with a continuous pursuit of personal and professional development.

 at Instituto de Gestão e Tecnologia da Informação
5/1/2021

The Complete Business Intelligence Course - No Mysteries

Business Intelligence: Theory Without Mysteries!

 at Ceilândia Technical School
2013 - 2014

 at IESB Specialist in Business Intelligence
2019 - 2020

 at Nuclio Digital School - Master's in Data Science
2023 - 2024

 at Anhanguera Educacional - Bachelor in Information Systems
2015 - 2018


11/1/2021 - Present

Responsible for the complete development lifecycle of Business Intelligence (BI) projects, encompassing requirement analysis, dimensional modeling, ETL processing, and report creation. Proficient in using Pentaho for ETL processes and Power BI for crafting detailed dashboards. Skillfully conducted requirements gathering for new projects utilizing techniques such as bus matrix assembly and star schema design. Provided support for over 50 existing BI reports from a major factory, resolving issues and implementing enhancements. Knowledgeable in using ticketing platforms like OTRS and Agidesk, as well as Jira software for project management following Scrum methodology. Delivered training sessions on Power BI and Business Intelligence concepts to various company areas and business segments, ensuring all employees were trained to effectively utilize BI tools. Additionally, implemented comprehensive project documentation and bus matrix strategies to streamline requirements gathering for BI projects.


2/1/2020 - 3/1/2023

Led the planning and release management of system versions, coordinating the activities of development teams, including developers, test analysts, and database analysts. Managed the intake, classification, and integration of corrective, evolutionary, and adaptive demands into version planning, particularly those stemming from technical support and compliance with Sefaz norms. Provided technical support to the support team, prepared version manuals, and published update notes. Played an active role in innovation projects by creating comprehensive data requirement documents. Executed system testing processes and managed database demands utilizing MySQL and Firebird.


3/1/2019 - 2/1/2020

Delivered telephone, chat, and remote customer support, ensuring high levels of customer satisfaction. Maintained and managed system databases through queries, insertions, and deletions, with specific experience in Firebird and MySQL databases. Conducted quality control by monitoring chat conversations and telephone interactions of employees to ensure service standards were met. Generated and analyzed monthly reports related to service quality, providing actionable insights for continuous improvement. Facilitated the training of new employees, equipping them with the necessary skills and knowledge to perform their roles effectively.


2/1/2018 - 8/1/2018

Provided comprehensive technical support, including telephone and chat customer service, and remote assistance. Applied expertise in executing SQL queries, inserts, and deletes, along with performing various system database fixes and maintenance. Maintained and managed user support tickets, ensuring efficient resolution of issues. Contributed to team development by training new employees on system protocols and customer service techniques.


Howdy Candidates

Work experience

Education

Certifications