Kauê D.Data Analyst
Skills
Currently pursuing a Bachelor's degree in Statistics at UFPR, this professional possesses strong expertise in data-driven decision-making and effective cross-departmental collaboration. Over the past four years, they have developed considerable proficiency in Data Analysis, AWS, SQL, Looker, Power BI, and Python, particularly in the operations sector within the technology industry. They have successfully led the launch of multiple city operations for a delivery startup in Brazil, developed key performance indicators for a department of over 70 employees, which significantly helped in identifying bottlenecks and optimizing processes. Additionally, they managed a project with an outsourced customer service company, overseeing aspects from hiring to the transition to an internal team, thereby reducing operational costs. They also created playbooks to standardize internal customer service processes and generated sales metrics through Power BI. These metrics provided weekly reports to managers and C-level executives, enhancing decision-making and identifying new business opportunities.
Mid-Level Data Analyst
10/1/2023 - Present
Gained proficiency in creating and maintaining dashboards using Power BI. Ensured timely updates of analytical reports, optimizing the presentation for better user understanding. Applied extensive knowledge in data integration, utilizing ETL processes to streamline data flow. Generated actionable business insights through meticulous data analysis, significantly aiding in decision-making processes. Played a crucial role in the development and completion of projects, collaborating effectively with internal teams to meet project goals and timelines.Junior Data Analyst
4/1/2023 - 10/1/2023
Developed and maintained sophisticated dashboards using Power BI, facilitating data-driven decision making. Ensured the continual updating of analytical reports for accuracy and relevance.Market Intelligence Analyst
2/1/2023 - 4/1/2023
Responsible for delivering high-quality customer service while creating comprehensive dashboards that incorporate market intelligence and market analysis. Developed skills in utilizing advanced data visualization tools and business intelligence software to provide actionable insights and promote data-driven decision-making.Data Science Intern
11/1/2022 - 2/1/2023
Developed dashboards for the sales team featuring comprehensive daily, weekly, and monthly reports linked to the commercial team's targets. Monitored and analyzed key sales metrics including calls, targets, retention rates, average handling time, and sales performance. Created detailed maps of potential customer demographics and behaviors to enhance targeting and sales strategies.Data Intern
3/1/2022 - 11/1/2022
Developed dashboards and managed indicators for the National Currency area, focusing on Capacity, FCR, Forecast, and Volume. Participated in a three-month Data Incubator project, enhancing skills in database management, Excel, Python, and data visualization. Monitored the evolution of self-service versus human service indicators in service channels.Planning Coordinator
5/1/2019 - 5/1/2021
Achieved a dramatic reduction in customer service time for the Customer Experience area, cutting it down from 2 hours to less than 20 seconds. Facilitated the implementation of a third-party team to foster a competitive model between external and internal teams, aiming to improve cost per service and performance indicators, overseeing the entire process from hiring to operation execution. Developed and monitored key metrics for the Customer Experience team, resulting in an NPS greater than 90% and a resolution rate higher than 80%.Customer Service Coordinator
2/1/2018 - 3/1/2019
Promoted to Customer Service Coordinator in March 2019, overseeing a team of 10 external Customer Service Agents. Played a pivotal role in launching operations in five Brazilian cities: Brasília, Belo Horizonte, Curitiba, Fortaleza, and Recife. Successfully reduced the typical launch timeframe from 4 weeks to just 2 weeks.Expert
7/1/2017 - 2/1/2018
Developed a project designed to assist passengers in their initial interactions with Uber, including the creation of an informative playbook, which received regional recognition. Contributed to the launch and training of the UberEats platform in Curitiba, ensuring smooth implementation and team readiness. Consistently recognized for outstanding performance in weekly satisfaction metrics, reflecting strong customer service and operational effectiveness.
Statistics at Federal University of Paraná
2021 - 2025
Power BI Desktop: Load, Analyze, and Visualize Data at Pontifícia Universidade Católica do Paraná
4/1/2021
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