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Luan M.
Full-stack Product Engineer

Vue.js
Bio

An IT professional with over a decade of experience in managerial and technical roles, specializing in team leadership, training, systems analysis and development, and IP telephony.

  • PHP Development Analyst
    2/2/2016 - 7/2/2020

    Support and Systems Coordinator. Coordinated telephony projects utilizing Asterisk and developed REST/WebSockets integrations, alongside new systems and functionalities. Executed integrations between Asterisk-based exchanges and recording systems, providing Level 3 Asterisk support. Created systems such as Dialer, Number Sanitizer, Reverse IVR, Callback, SMS Sending, IVR with TextToSpeech, and Human Answer Recognition. Delivered Level 3 support for the DGTELIP system PBX and CallCenter system. Developed advanced technical proficiency in PHP, MySQL, NodeJS, Shell, Linux, Asterisk, and JavaScript, with foundational knowledge in Python, PostgreSQL, Redis, and Perl.

  • IT Assistant
    9/2/2013 - 1/1/2016

    Gained extensive experience in the installation and configuration of Linux servers and demonstrated proficiency in configuring web servers, firewalls, proxies, DNS, DHCP, file servers, and Jabber. Developed web applications using PHP and managed the creation and maintenance of databases. Performed active and preventive maintenance on computers and both laser and thermal printers, ensuring smooth operations and minimal downtime. Provided comprehensive user support for a diverse range of technical issues. Delivered key projects including an Inventory System and a generator of obsolete bar codes from the MWS System, showcasing strong problem-solving skills and technical expertise.

  • Computer Instructor
    4/2/2009 - 12/2/2010

    Developed proficiency in maintaining PHP language systems and various websites. Gained expertise in formatting and installing operating systems, as well as providing remote and telephone support. Conducted both active and preventive maintenance on computers. Delivered basic PHP classes and demonstrated advanced user capabilities in Microsoft Word, Excel, and PowerPoint.

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