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Luiz H.
Project Manager

Jira
Bio

IT professional with over 17 years of experience in systems analysis and software development, encompassing project conception, implementation, and support in production environments for both multinational and national companies. Expertise includes Agile Framework, PMBOK, ITIL v4, and AWS. Led a DevOps team responsible for maintaining infrastructure in a production environment, managing a project to create Disaster Recovery for a comprehensive B2B system infrastructure. Contributed to the deployment of a B2B platform for a consumer goods company, focusing on backlog item refinement and serving as a reference point for the development team. Spearheaded a team of more than 35 DevOps Engineers and Solution Architects across Brazil and Portugal to ensure continuous development and support of Cloud & Infra platforms, effectively enabling B2B e-commerce operations.

  • Project Manager
    4/1/2023 - 7/1/2023

    Acquired expertise in Agile practices and delivery management. Led the Supply Chain team with a focus on security projects, overseeing planning, monitoring, development, and delivery of robust solutions. Managed product roadmap and release schedules to ensure timely and effective delivery of features and updates.

  • Project Manager
    9/1/2022 - 4/1/2023

    Developed expertise in Agile practices and delivery management, overseeing multidisciplinary software development teams. Led the planning, development, and delivery of software solutions while managing the product roadmap and releases. Collaborated in the continuous evolution of team members, providing individual and 360 feedback, as well as conducting regular one-on-one sessions.

  • Software Engineering Manager
    9/1/2021 - 8/1/2022

    Led DevOps team responsible for maintaining production infrastructure, ensuring system reliability and performance. Conducted effective 1:1s, team meetings, and rituals to guide engineers and support their professional growth. Actively participated in planning and developing enhancements for monitoring tools. Trained development teams in best practices and continuous improvement methodologies. Identified and led process improvement initiatives, focusing on project and support risk management. Played a key role in talent acquisition and career development for both internal and external teams.

  • Project Manager - Scrum Master
    7/1/2017 - 8/1/2021

    Managed Scrum teams to meet scheduled deadlines using a customized process based on the Scrum framework. Conducted critical analysis for backlog refinement, fully identifying impacts on project development. Monitored projects for a B2B platform and supported business decision-making. Assisted Scrum Masters in team leadership and constructed and monitored roadmaps. Implemented project risk management and maintained forecast control. Provided active support to the development team to ensure adherence to Scrum practices, including planning, daily meetings, demonstrations, and retrospectives. Led and trained the development team with a focus on continuous improvement, monitoring performance metrics such as team speed, sprint progress, productivity, and quality. Ensured team priorities were followed and that the defined processes were embedded in the team culture. Coached Product Owners in the use of JIRA for managing blockers, risks, and the UAT process.

  • Information Systems at Paulista Institute of Education and Research
    2005 - 2009

  • Project Management at INPG - National Institute of Postgraduate Studies
    2012 - 2014

  • ITIL Foundations v4 at Axelos Global Best Practice
    10/1/2022

  • AWS Certified Cloud Practitioner at AWS
    5/1/2022

  • Scrum Fundamentals Certified - SFC at SCRUMstudy
    6/1/2021

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