Marcia F.

Scrum Master

SCRUM MASTER
10/1/2022 - Present

Oversaw all aspects of project management while conducting Scrum ceremonies including Daily Stand-ups, Sprint Planning, Reviews, Retrospectives, and Poker Estimation. Facilitated direct communication with Product Owners and contract leaders, participating in discussions, decision-making, and conflict resolution. Maintained regular interaction with project coordinators, requirements analysts, developers, and specialists to address product issues and technical matters. Assisted in prioritizing backlogs, monitored team velocity, and tracked sprint and release progress. Demonstrated the capacity to deliver projects under tight deadlines.

Project Manager and Requirements Manager
5/1/2021 - 9/1/2022

Managed the project focusing on improvements and maintenance of strategic systems, ensuring optimal performance and alignment with company goals. Spearheaded project requirement management and implemented development methodologies aimed at achieving objectives set by top management. Successfully negotiated with clients, commercial, and service areas on issues pertaining to demands, deadlines, and scopes. Delivered results related to product scope, customer satisfaction, and adherence to top management expectations. Managed demands, financial aspects of projects, procurement, subcontracting, and provided comprehensive management information. Achieved significant outcomes, including enhancement of the software development process, recovery of projects and client credibility, increased deadline compliance, and improved customer satisfaction levels, consistently exceeding defined goals.

Software Factory Manager
5/1/2010 - 4/1/2021

Managed factory resources throughout the complete lifecycle of software projects and legacy system maintenance, focusing on productivity, quality, and customer satisfaction. Implemented company-aligned processes that fostered a high-trust environment within the work group, driving increased production while maintaining strict quality standards. Oversaw the management, planning, research, and development of market-oriented systems, achieving significant productivity gains, high customer satisfaction, and increased project profitability. Held roles such as Project Manager, CMMI Certification Manager, Product Unit Manager, and Consultant in the definition and development of Business Intelligence (BI) indicators.

IT Project Coordinator
3/1/2002 - 8/1/2010

Managed a team of analysts, overseeing project planning, requirement gathering, activity monitoring, financial tracking, and client control point meetings. Coordinated multidisciplinary teams in banking systems using Rational Rose tools. Developed and maintained systems on the mainframe platform, employing Cobol, Visual Age, and Cobol CICS with integration to Java. Provided business and systems consulting, served as a Systems Analyst, and operated as a Development Analyst.

Teaching English as a Second Language at ICT - Interactive College Technology
2019 - 2020

Information Technology at Federal University of Goiás
2000 - 2001