Matheus D.

IT Operations Specialist

IT Technician
9/1/2020 - 8/1/2022

Developed expertise in remote user support and facilitated installation and access release of the VDA system via Citrix. Demonstrated proficiency in administering Microsoft Azure, Exchange, and Office 365. Managed and configured Microsoft Defender (Advanced Threat Protection). Created automation scripts using Shell and executed deployments through Microsoft System Center Configuration Manager (SCCM). Conducted data analysis of call volume and equipment, generating comprehensive reports using Power BI.

Mid-level Infrastructure Analyst
2/1/2023 - Present

Developed and implemented PowerShell scripts to automate processes, significantly enhancing operational efficiency and reducing repetitive task time. Demonstrated solid experience in managing Microsoft environments, including Exchange, Office 365, and Azure, ensuring operational integrity and effectiveness. Managed complete asset and software inventory, ensuring compliance and efficiency in control and distribution processes. Proactively identified and mitigated software vulnerabilities to maintain system security and integrity. Expertly administered the System Center Configuration Manager (SCCM), facilitating efficient deployment of updates and management of configurations. Developed and automated workflows using Power Automate, streamlining processes and increasing team productivity. Provided advanced level 3 support, solving complex issues and ensuring ongoing operational continuity. Administered Virtual Desktops (VDI) via VMware and Citrix platforms, ensuring optimal performance, security, and availability for end-users.

Mid-Level IT Technician
7/1/2022 - 2/1/2023

Developed expertise in administering Microsoft Azure, Exchange, and Office 365, ensuring efficient and secure management of cloud and email services. Managed Microsoft Defender Advanced Threat Protection (ATP) to enhance cybersecurity measures. Created and deployed software installations using Microsoft System Center Configuration Manager (SCCM), significantly improving deployment efficiency. Automated various software installation processes and administrative tasks through the creation of PowerShell scripts, leading to streamlined operations and reduced manual intervention.

IT Intern
2/1/2019 - 7/31/2020

Developed expertise in the maintenance and configuration of IT machines and equipment. Mastery in creating detailed and insightful reports using Power BI. Gained proficiency in inventory control methods. Acquired considerable experience in analyzing call volume data to optimize performance and efficiency. Provided remote and in-person user support, ensuring quick resolution of user issues and maintaining high user satisfaction.

Apprentice
7/1/2017 - 2/28/2018

Executed a range of administrative tasks utilizing advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook. Coordinated daily schedules and managed calendar appointments using scheduling software, ensuring optimal time management and resource allocation. Developed and maintained comprehensive filing systems, both physical and electronic, to ensure efficient document retrieval and organization. Handled confidential information with strict adherence to data privacy regulations and company policies. Streamlined office operations by implementing task management and project tracking tools, such as Trello and Asana, enhancing team productivity and workflow. Coordinated travel arrangements and logistics, utilizing online booking platforms and travel management systems. Enhanced communication within the team and with external stakeholders through proficient use of email and communication platforms like Slack and Microsoft Teams. Demonstrated exceptional problem-solving skills by addressing and resolving administrative issues promptly and effectively.

Skills developed include time management, organizational abilities, attention to detail, and a high level of discretion. Extensive experience with office technology and software solutions contributed to the efficient execution of administrative responsibilities.

Computer Systems Analysis at Maurício de Nassau College
2017 - 2019

Management with Power BI at Udemy Brasil
1/1/2020