Neydson S.Customer Success Representative
Skills
A Data Analyst endowed with a sharp focus on deriving valuable insights and addressing business challenges to augment organizational value. Possesses expertise in leveraging Excel and Google Sheets to increase efficiency in statistical analysis. Demonstrates proficiency in SQL, Python, and R for gathering and structuring extensive datasets, coupled with adeptness in employing Tableau, Power BI, and Looker Studio for effective data visualization.
Control Desk Assistant III
11/1/2021 - Present
Developed expertise in creating detailed work schedules to support operational demand for contacts. Gained experience in designing and implementing dashboards for KPI monitoring. Demonstrated proficiency in data mining using SQL to investigate and resolve metric-related inquiries from supervision and coordination teams. Offered actionable insights to improve operational indicators based on data analysis. Successfully created an accurate forecasting model for the Know Your Customer team, achieving a predictability rate exceeding 85%.Support Agent 3
6/1/2021 - 10/1/2021
Executed a customer win-back initiative to address churn issues among inactive users. Achieved a retention rate of approximately 50% for those who had ceased transactions, contributing to a significant recovery of around 135,000 reais in total processed volume (TPV).Support Agent 2
10/1/2020 - 6/1/2021
Spearheaded the development of efficient customer service processes within the digital payments sector, leveraging advanced methodologies to optimize user experience. Authored comprehensive new articles and meticulously reviewed existing content to ensure accuracy and relevance. Enhanced digital payment customer support by integrating streamlined workflows and detailed information dissemination.Support Agent 1
2/1/2020 - 10/1/2021
Managed inbound customer communication through calls and direct emails, ensuring timely and effective resolution of inquiries. Spearheaded the creation of the inaugural customer service processes for the digital payments department.
Business Management at Fatec São José dos Campos - Prof. Jessen Vidal
2017 - 2020
Data Analysis with R Programming at Coursera
10/1/2021Process Data from Dirty to Clean at Coursera
9/1/2021Prepare Data for Exploration at Coursera
9/1/2021Ask Questions to Make Data-Driven Decisions at Coursera
9/1/2021Analyze Data to Answer Questions at Coursera
9/1/2021Foundations: Data, Data, Everywhere at Coursera
8/1/2021Basic to Advanced Excel 5 Courses - Specialist Training at Udemy
12/1/2020
Neydson is available for hire
Hire Neydson S.
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