A Data Analyst endowed with a sharp focus on deriving valuable insights and addressing business challenges to augment organizational value. Possesses expertise in leveraging Excel and Google Sheets to increase efficiency in statistical analysis. Demonstrates proficiency in SQL, Python, and R for gathering and structuring extensive datasets, coupled with adeptness in employing Tableau, Power BI, and Looker Studio for effective data visualization.

Share Data Through the Art of Visualization

Ask Questions to Make Data-Driven Decisions

Basic to Advanced Excel 5 Courses - Specialist Training

 at Fatec São José dos Campos - Prof. Jessen Vidal
2017 - 2020


11/1/2021 - Present

Developed expertise in creating detailed work schedules to support operational demand for contacts. Gained experience in designing and implementing dashboards for KPI monitoring. Demonstrated proficiency in data mining using SQL to investigate and resolve metric-related inquiries from supervision and coordination teams. Offered actionable insights to improve operational indicators based on data analysis. Successfully created an accurate forecasting model for the Know Your Customer team, achieving a predictability rate exceeding 85%.


6/1/2021 - 10/1/2021

Executed a customer win-back initiative to address churn issues among inactive users. Achieved a retention rate of approximately 50% for those who had ceased transactions, contributing to a significant recovery of around 135,000 reais in total processed volume (TPV).


10/1/2020 - 6/1/2021

Spearheaded the development of efficient customer service processes within the digital payments sector, leveraging advanced methodologies to optimize user experience. Authored comprehensive new articles and meticulously reviewed existing content to ensure accuracy and relevance. Enhanced digital payment customer support by integrating streamlined workflows and detailed information dissemination.


2/1/2020 - 10/1/2021

Managed inbound customer communication through calls and direct emails, ensuring timely and effective resolution of inquiries. Spearheaded the creation of the inaugural customer service processes for the digital payments department.

Howdy Candidates

Work experience

Education

Certifications