Paulo R.

Project Manager

Project Manager
2/1/2017 - Present

Managed projects from contract closure through to product delivery, ensuring seamless transition and client satisfaction. Supervised teams and engaged stakeholders, effectively removing obstacles to ensure project completion within deadlines. Implemented hybrid project management techniques, tailoring both predictive and agile methodologies according to client needs and project scope.

Support Analyst
3/1/2016 - 9/1/2017

Developed advanced skills in network infrastructure support with a focus on maintaining and troubleshooting complex network systems. Utilized tools such as Cisco IOS, Juniper JUNOS, and Fortinet FortiOS to configure and monitor network devices. Applied expertise in networking protocols, including TCP/IP, BGP, OSPF, and VLANs, to optimize network performance and reliability. Implemented and managed firewall solutions, VPN configurations, and network security policies. Conducted regular network assessments using tools like Wireshark and SolarWinds to identify and resolve issues proactively. Engaged in extensive use of network monitoring and management systems, ensuring high availability and minimal downtime. Coordinated with cross-functional teams to support network-related initiatives and projects, leveraging strong problem-solving and communication skills.

Implementation Analyst
2/1/2011 - 10/1/2015

Implemented the sales force system integrated with ERP Winthor, ensuring seamless adoption and providing comprehensive user support throughout the implementation process. Developed expertise in ERP systems, specifically Winthor, and honed skills in user training and technical troubleshooting. Demonstrated the ability to address and resolve user issues effectively, facilitating smooth transitions and continuous user satisfaction.

Information Technology at Newton Paiva University Center
2004 - 2008

Project Management at Pontifical Catholic University of Minas Gerais
2020 - 2021

Brainss Training LTD at Brainss
2/1/2022