Rafael T.Product Owner
Skills
An experienced professional with 16 years in IT Projects and Operations, specializing in areas such as Software Development, Infrastructure, IT Governance, Process Management, Operational Support, Service Desk, Cloud Solutions, and People Management. Possesses a solid understanding of various business disciplines, technical challenges, and corporate needs. Recognized for exceptional communicative abilities, a participatory approach, and a strong capacity for abstract thinking and scenario analysis, coupled with an investigative mindset. Demonstrates a business ownership attitude, combining hands-on problem-solving skills with effective team leadership capabilities.
Product Owner
10/2/2019 - 3/2/2020
Oversaw a project in the Education sector, focusing on technological renovation, digital transformation, innovation, and marketing strategy. Initiated the conception of the business backlog and technical requirements by conducting a Lean Inception with multidisciplinary stakeholders and IT technicians. Trained professionals to become Product Owners and prepared strategic presentations using benchmarking and customer satisfaction survey results. Refined, prioritized, and estimated the product backlog while mapping processes, mental maps, user journeys, opportunities, and improvements.
Engaged actively in all SCRUM ceremonies, including Daily, Grooming, Planning, Review, and Retro. Established the User Stories documentation standard using JIRA, along with acceptance criteria and Definition of Done. Wrote and validated User Stories with Other Product Owners and performed Functional Analysis for the technical team. Validated all deliverables and engaged in architectural and technical aspects, investigating, mapping, documenting, and defining the integration of the new product with legacy systems. Developed API queries to support this integration. Built expertise in SCRUM methodologies, Lean Inception, JIRA, and API development for seamless system integration.IT Coordinator
5/2/2016 - 9/2/2019
Developed expertise in software development and maintenance, infrastructure, IT operations support, IT governance, information security, and audits. Focused on continuous improvements, project management, and managing people and suppliers/partners. Key accomplishments include the definition of processes, reduction of bugs and environmental complexity, and the implementation of continuous improvement strategies. Increased operational efficiency by defining KPIs, implementing audit and compliance methodologies, and automating tasks and activities, leading to significant value and savings. Executed detailed surveys and analyses to identify opportunities for improvement and investment in technology infrastructure, systems, and processes. Spearheaded digital transformation initiatives, updating technological processes, and renovating legacy systems, while promoting engagement with multidisciplinary teams across various sectors.
Successfully implemented multiple projects, systems, and operational processes for the company's technology sector and other domains such as treasury, accounting, investments, billing, credit, commerce, corporate governance, and legal departments. Gained extensive experience with Core-Banking processes, establishing a reputation as an expert in payment flows. Notably, led the successful implementation of the SPB system in two financial entities within a Financial Conglomerate, managing diverse projects, engaging various departments, and fostering a synergistic working environment.
Computer Science at UNINOVE
2004 - 2008
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