Rafaela M.
Project Manager

Skills

Microsoft Excel (Advanced Analytics Add-ons)

Rafaela is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Began a career in business administration after graduating in 2015, venturing into entrepreneurship projects within the same year. Since 2021, has specialized in large-scale project management for software implementation. This role entails direct collaboration with teams of analysts, developers, and database administrators. Responsibilities include the creation and management of project schedules using MS Project, ensuring adherence to deadlines through Azure DevOps, and generating and presenting progress reports to clients and directors via Power BI. Expertise extends to leading daily team meetings employing Scrum and Kanban methodologies, managing client requests and project scope, conflict resolution, risk and issue identification, and maintaining stakeholder communication regarding project developments. Possesses foundational knowledge in HTML, CSS, JavaScript, React, SQL Server databases, and programming logic, with a career focus on advancing within the information technology sector.

Project Management Controller
8/1/2021 - 1/1/2023

Developed expertise in scheduling using MS Project. Led daily meetings employing Scrum and Kanban methodologies. Generated project monitoring reports for stakeholders utilizing Power BI. Managed evaluation of change requests through detailed contract and scope analysis. Provided guidance and support to teams for problem resolution and overcoming obstacles. Identified improvement opportunities and conducted thorough analysis and prioritization of team activities. Demonstrated proficiency in conflict management.
Entrepreneur
12/1/2015 - 5/1/2021

Gained expertise in business ideation and strategic planning through the development and application of market research methodologies. Successfully managed activities and drove continuous process improvements, ensuring more efficient business operations. Demonstrated proficiency in business plan development and financial planning, creating robust financial strategies to support business objectives. Developed and implemented effective marketing and sales strategies, significantly increasing market presence and customer engagement.

Exhibited strong skills in resource and team management, leading multidisciplinary teams toward achieving project goals. Played a critical role in the development of visual identity, enhancing brand recognition, and managed social media platforms to improve customer interactions. Applied resources efficiently and integrated sustainability practices into business operations, promoting environmental and economic sustainability.
Intern
9/1/2013 - 1/1/2015

Excelled in creating and maintaining control spreadsheets, ensuring accurate data management and seamless reporting. Developed strong translation skills, effectively converting documents between Portuguese and English, maintaining context, tone, and accuracy. Demonstrated ability in managing and analyzing data using advanced spreadsheet functions and tools.
Customer Service - Technical Support
5/1/2012 - 7/1/2013

Provided technical support for users of UFF's computerized systems, diagnosing and resolving issues across various software platforms. Developed proficiency in troubleshooting and maintaining systems, ensuring minimal downtime and user disruption. Utilized tools and frameworks like Zendesk, Jira, and ServiceNow to manage and track support tickets efficiently. Gained experience with remote desktop applications, network diagnostics, and basic scripting in Python and Bash for automating routine tasks. Enhanced communication skills by documenting solutions in the knowledge base and conducting training sessions for users on system functionalities and best practices. Played a key role in system upgrades and migrations, coordinating with the IT team to ensure seamless transitions and compatibility across platforms.
Operations Supervisor
5/1/2012 - 7/1/2013

Developed and organized distribution centers for digital ID cards, ensuring efficient logistics across multiple university campuses. Implemented comprehensive training programs for customer service teams, enhancing their ability to support digital ID card distribution effectively.