Ramon M.Product Manager
Skills
Chemical Engineering graduate with nearly four years of experience in product development, with a focus on product management, roadmaps, project management, and understanding the product lifecycle within engineering materials. Developed expertise in data analysis, requirement gathering, and metrics tracking. Completed a master's degree in Innovation and Entrepreneurship in Portugal in 2016, expanding knowledge in new product development and marketing while gaining practical experience with business idea development and startups.
In 2018, transitioned to the education sector in Brazil, creating a Minimum Viable Product (MVP) and validating it for acceleration processes. During the pandemic in 2020, shifted to the digital realm to deepen understanding of customer pain points and user journey mapping.
Later, resumed work in the product field as a Product Owner and Associate Product Manager after completing a Product Management course. Possesses international experience from living in the United States and Portugal, and maintains advanced proficiency in English.
Intern
1/1/2012 - 12/1/2013
Developed new products and provided technical support to engineering in the materials area. Conducted analysis and validation of data in collaboration with suppliers and the quality department. Led improvement projects for vehicles, ensuring alignment with the life cycle and company RoadMap. Collaborated effectively with a global team to develop and implement global procedures.Business Analyst
1/1/2017 - 12/1/2017
Gained expertise in project management within the technology sector, including the monitoring and support of research initiatives. Acquired skills in developing comprehensive marketing plans and conducting in-depth market research to drive business growth. Proficient in business development strategies aimed at fostering organizational expansion and establishing market presence.Community Development Ambassador
1/1/2017 - 12/1/2017
Developed and planned targeted campaigns for the Brazilian community in Porto, enhancing brand recognition through strategic community interactions. Conducted detailed presentations on user journeys, identifying and addressing key pain points to optimize the overall user experience.Product Engineer
1/1/2013 - 12/1/2016
Contributed to the development of new products while providing technical support to engineering in the materials area. Conducted comprehensive analysis and validation of data in collaboration with suppliers and the quality department. Led improvement projects for vehicles, ensuring alignment with the life cycle and the RoadMap. Collaborated with a global team to foster innovation and efficiency, and developed standardized global procedures to enhance workflow consistency across international operations.Innovation Analyst
1/1/2022 - 12/1/2022
Conducted extensive reviews of technological products and services offered by universities, utilizing analytical skills to assess market trends and demand. Developed actionable roadmaps for product improvement and innovation. Leveraged tools such as data analytics software, market research frameworks, and strategic planning models to provide insights and recommendations. Engaged in comprehensive market analysis, employing both qualitative and quantitative methods to understand competitive landscapes and customer needs.Product Owner
1/1/2022 - Present
Managed Hybrid Cloud and Cloud Management Platform squads, leading SCRUM meetings including daily stand-ups, refinement, and planning sessions. Facilitated presentations of results to stakeholders during project reviews and oversaw the construction and management of the product backlog. Conducted backlog refinement in collaboration with the squad and stakeholders and spearheaded the discovery of new products and features. Actively collaborated with other teams to mitigate incidents affecting customers, managed end-to-end testing processes, and maintained clear communication with stakeholders regarding product demands and updates.Co-founder
1/1/2019 - 12/1/2020
Spearheaded the creation of comprehensive product roadmaps, ensuring alignment with market demands and business goals. Utilized advanced project management tools such as Jira and Trello for milestone tracking and workflow optimization. Developed strong acumen in sourcing investments, conducting detailed financial analysis, and preparing compelling pitch decks. Excelled in stakeholder management, fostering robust relationships with investors and key business partners. Demonstrated expertise in financial modeling, leveraging Excel and other financial software to forecast investment returns. Enhanced collaborative efforts through proficient use of communication platforms such as Slack and Microsoft Teams. Proved adept at navigating complex regulatory environments, ensuring compliance and mitigating risks.Product Coordinator
1/1/2018 - 12/1/2021
Specialized in developing new products in the education sector, with extensive experience in planning and life cycle management of educational products. Conducted thorough market analysis and devised effective marketing strategies tailored for the education industry. Designed, developed, and managed online courses, ensuring their alignment with industry standards and learner needs. Holds a degree in Coaching from the Brazilian Society of Coaching.Professor of Innovation and Entrepreneurship
1/1/2018 - 12/1/2020
Developed expertise in agile methodologies by instructing classes on various innovation techniques and agile frameworks. Gained comprehensive knowledge of Scrum, Kanban, Lean, and SAFe. Utilized tools such as Jira, Confluence, and Trello for project management and workflow optimization. Implemented design thinking, lean startup principles, and continuous improvement processes. Cultivated a deep understanding of sprint planning, backlog grooming, and stakeholder management. Facilitated workshops to teach iterative development, rapid prototyping, and user-centered design. Enhanced skills in coaching teams on effective communication, collaboration, and adaptive planning techniques.Busser
1/1/2010 - 12/1/2011
Developed expertise in customer service management, utilizing CRM software to efficiently track and resolve customer issues. Implemented best practices for client interaction, resulting in increased customer satisfaction scores. Gained proficiency in Zendesk and Salesforce for streamlined support operations. Achieved success in training and mentoring team members, emphasizing the importance of empathy and effective communication techniques. Leveraged data analytics tools to identify trends and areas for improvement, leading to the optimization of service processes. Demonstrated ability to manage high-volume inquiries through phone, email, and live chat support channels. Ensured excellent documentation and reporting using Microsoft Office Suite and Google Workspace, enhancing team coordination and accountability.Salesperson
1/1/2009 - 12/1/2010
During the role in clothing sales, developed an acute attention to customer preferences and trends, enabling the provision of personalized recommendations and increasing customer satisfaction. Gained expertise in inventory management through the use of retail point-of-sale (POS) systems, ensuring optimal stock levels and minimizing shrinkage. Utilized advanced product knowledge and fashion insights to achieve and often exceed sales targets, contributing to overall store profitability. Demonstrated ability to effectively use customer relationship management (CRM) software to track and follow up with customers, resulting in enhanced loyalty and repeat business. Acquired strong visual merchandising skills, successfully implementing store layouts and window displays that drove increased foot traffic and sales. Proficiently handled cash and credit transactions, ensuring accuracy and reducing discrepancies. Built and maintained a high-performance team environment through efficient communication and training.
Chemical Engineering at Federal University of Bahia
2007 - 2015Master in Innovation and Technological Entrepreneurship at Faculty of Engineering of the University of Porto
2016 - 2018
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