With nine years of experience in the technology sector, expertise spans the entire product lifecycle management. This includes handling applications, web interfaces, APIs, and RPA projects from inception to completion. Responsibilities cover stages such as discovery, requirements gathering, analysis, and management. Proficiency in creating user stories and comprehensive documentation is demonstrated, alongside the capability to manage product backlogs effectively. A communicative profile aids in removing impediments that may impact project timelines, quality, and scope. Additionally, there is active involvement in preparing documentation for the executive boards of both internal and external project clients.

DEVOPS ESSENTIALS PROFESSIONAL CERTIFICATE (DEPC)

Scrum Foundations Professional Certificate - SFPC

 at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
3/1/2020

Requirements Gathering for Software with "User Stories"

Scrum Fundamentals + Scrum Fundamentals Certification


6/1/2021 - 6/1/2022

Structured a comprehensive area of product and service development, successfully implementing agile methodology to drive the digital transformation of the organization. A pivotal role was played in not only managing product development but also overseeing an entire multifunctional team, ensuring cohesion and optimized performance across various departments. Demonstrated significant expertise in agile frameworks, promoting iterative progress, efficiency, and the rapid delivery of high-quality products and services. Ensured seamless communication and collaboration among team members, facilitating a smooth transition to new digital processes and methodologies.


9/1/2020 - 6/1/2021

Led the global onboarding squad across Peru, Colombia, Chile, and Argentina, interfacing with country managers to evaluate legislative and economic conditions. Managed backlog prioritization and ensured alignment of product scope, collaborating closely with the UX/UI team to enhance user experience and product interactivity. Actively participated in all agile ceremonies to streamline the product roadmap, address impediments, and enhance the quality and precision of release cycles.


5/1/2020 - 9/1/2020

Executed comprehensive product management throughout its entire life cycle, encompassing the discovery stage, agile requirements elicitation, product backlog definition, development of roadmaps, and the specification of functionalities. Managed timely deliveries and facilitated continuous product evolution, ensuring alignment with strategic objectives and user needs.


11/1/2019 - 2/1/2020

Served as a Product Owner/Manager with a focus on structuring the product roadmap and managing the product backlog. Actively participated in workshops and collaborated with the UX/UI team to write user stories and define features. Monitored and validated deliveries while creating transparent reports for board members and executives to highlight product evolution.

Systems Analyst / Product Owner (Business Analyst)


5/1/2018 - 11/1/2019

Served as a product owner, overseeing the complete lifecycle of products and services. Managed from the initial discovery stage through to the creation and maintenance of product backlogs. Authored user stories and functional specifications, particularly for RPA. Defined and prioritized features, tracked and validated deliveries, and developed executive materials to communicate product evolution to C-level executives and sponsors.


7/1/2015 - 5/1/2018

Developed expertise in SQL Server by creating queries and maintaining client databases. Demonstrated proficiency in monitoring and maintaining application and database servers. Actively participated in requirements gathering, contributing to the management of product backlogs and creating functional specifications. Authored user stories and system usage manuals, defined requirements, and collaborated with project stakeholders to monitor and validate deliveries.


2/1/2015 - 7/1/2015

Acquired experience in creating detailed usage manuals and establishing IT standards, ensuring technical documentation is clear and accessible. Gained hands-on experience in managing and maintaining server infrastructure, including physical hardware setup and network configuration. Enhanced skills in overseeing the company's CRM system, monitoring its performance, ensuring data integrity, and troubleshooting issues to maintain smooth operations.


4/1/2014 - 9/1/2014

Acquired expertise in system monitoring using PROTHEUS, providing robust user support and ensuring the seamless operation of the entire computer network. Gained proficiency in the support and maintenance of telecommunication systems, particularly PABX, and developed strong skills in general hardware maintenance to ensure optimum performance and reliability of all computer systems.


10/1/2013 - 3/1/2014

Delivered technical support for computers and general IT equipment, ensuring that residential insured parties received efficient and effective solutions. Cultivated expertise in diagnosing and troubleshooting hardware and software issues. Employed various tools and frameworks, including remote desktop applications and diagnostic software, to resolve technical problems. Developed in-depth knowledge of operating systems, networking, and peripheral device connectivity. Ensured high levels of customer satisfaction by maintaining clear communication and providing timely support. Maintained accurate records of service requests and resolutions, contributing to ongoing service improvement.

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