Sarah B.Product Manager
Skills
With over two decades of experience in technology, including seven years dedicated to digital product delivery, a robust background in IT enhances abilities to anticipate risks and understand the technical requirements of products. Demonstrated expertise encompasses both web analysis and mobile application development. Product management efforts prioritize quality and value delivery, emphasizing a strong sense of urgency and responsibility to ensure consistent results. An ownership mentality drives efficiency and a results-oriented approach.
Product Owner
1/1/2020 - 7/1/2023
In the role of Product Owner for the Payments Squad, spearheaded the revamping of the settlement system into a plug-and-play application, achieving seamless integration with SAP FI. This overhaul was instrumental in driving a twentyfold increase in product adoption within a year. Responsibilities included overseeing the entire supply settlement flow and managing a dedicated backend team, leveraging a strong technical background to ensure successful project execution.
Additionally, led customization efforts on the ServiceNow SAAS platform, enhancing usability and visual identity. Successfully delivered the mobile version, Now Mobile, to facilitate improved mobility and accessibility for employees without constant computer access.Product Owner
6/1/2017 - 12/1/2019
Developed expertise in managing and enhancing e-commerce platforms, particularly for NET customers. Tasked with upgrading the e-commerce technology, successfully led the project to increase approved contract conversion rates from 7% to 42% within three months. Introduced order automation on the NET platform, significantly reducing manual back-office tasks and transforming processes into a fully digital workflow.
Spearheaded the acquisition and configuration of a marketplace platform using Hybris for Claro. Managed the construction of a new business unit involving coordination across 38 areas, prioritizing demands with MVPs to ensure quick return on investment and continuous improvement.
Engaged as a business analyst in a cognitive AI project for NET, specializing in the development of a finance-oriented chatbot. Additionally, focused on quality assurance testing for Claro's new website built on the Oracle CMS. Ensured compliance with MobileFirst initiatives by adding value through multi-device testing, ultimately enhancing performance and usability.
Proficiency in tools and platforms such as Hybris, Oracle CMS, and various quality assurance methodologies. Demonstrated capacity to manage complex projects across multiple departments, drive significant performance improvements, and leverage AI technology for innovative solutions.
Information Systems at FIEO
2005 - 2008Senac at Digital Marketing and E-commerce
2017 - 2019Digital Business at University of São Paulo
2022 - 2023
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