Tales A.IT Operations Specialist
Skills
An Information Systems graduate with professional certifications in AWS Cloud, Oracle OCI, COBIT 5, and ITIL V3, active in the technology field since 2013. Recognized for dynamism, proactivity, and persistence, alongside strong communication skills and a commitment to professional responsibilities. Experienced in IT incident management and infrastructure support, consistently aiming to enhance business operations through effective monitoring and metrics analysis. Provides server support with substantial experience in an ITIL process-based environment.
IT Infrastructure Analyst
6/1/2020 - Present
Developed expertise in VMware setup and management of virtual servers using VCenter Server, alongside extensive support for Cisco Unified Computing System (UCS). Skilled in the configuration and administration of Cisco Interchange and DNS, as well as troubleshooting incidents in Elasticsearch through Kibana. Demonstrated competence in backup management using Veeam and the creation of PowerShell scripts for process automation. Managed and supported Postilion Office and card accreditation systems, while also handling the configuration and management of Integrated Dell Remote Access Controller (IDRAC DELL). Delivered and managed various IT infrastructure projects and maintained SQL database administration. Executed the troubleshooting of incidents, identifying permanent solutions, and implemented and tested patch installations for high criticality servers.IT Operations Analyst
12/1/2016 - 6/1/2020
Monitored incidents and developed expertise in ITSM tools, with a focus on the identification, logging, categorization, and prioritization of incidents. Performed initial diagnostics and escalated issues when necessary. Executed N1 response to incidents, including first diagnosis and first call resolution. Gained proficiency in monitoring and maintenance using tools such as Solarwinds, Zabbix, and Grafana, and supported N1 operations on mainframe systems. Demonstrated technical skills in N1 operations within Control-M.Infrastructure Intern
4/1/2015 - 11/1/2016
Developed expertise in managing high-criticality servers, specializing in database administration with SQL Server and Microsoft Exchange. Gained hands-on experience in SharePoint within an ITIL process-based environment and proficiently managed Active Directory and file server administration. Demonstrated capabilities in server monitoring using tools like Veeam One and Zabbix. Provided comprehensive support to end users, analysts, and system developers.IT Support Technician
8/1/2013 - 3/1/2015
Developed expertise in the maintenance and installation of computerized equipment, ensuring efficient operation and minimal downtime. Managed social media platforms, enhancing online presence and engagement. Administered internal systems, optimizing their performance and reliability. Conducted maintenance of websites and blogs, ensuring up-to-date content and functionality. Controlled telecommunications systems to facilitate smooth communications within the organization. Provided user support, resolving technical issues promptly and effectively. Managed Google Analytics and AdWords, driving data-informed marketing strategies. Monitored backups to ensure data integrity and availability.
Information Systems at University of July Ninth
2013 - 2016Information Technology at Paula Souza Center
2011 - 2012
ITIL® V3 Foundation Certificate at ITIL® V3 Foundation Certificate
8/1/2018AWS Certified Solutions Architect – Associate at Amazon Web Services (AWS)
9/1/2023Oracle Cloud Infrastructure 2023 Certified Foundations Associate (OCI) at Oracle
6/1/2023AWS Certified Cloud Practitioner at Amazon Web Services (AWS)
5/1/2023COBIT® 5 at ISACA
11/1/2018
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