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Cisco Webex Contact Center

Cisco Webex Contact Center is a customer support software for managing inbound and outbound interactions. The platform supports voice, video, email, web chat, and social media channels to provide a seamless customer service experience. It offers advanced call routing options based on factors like agent skills and availability as well as workforce optimization tools that include reporting dashboards for performance tracking. Cisco Webex Contact Center also integrates with existing systems and CRM solutions to streamline data sharing between platforms.