The Howdy Glossary

ConnectWise Manage is a cloud-based customer relationship management (CRM) software designed specifically for service providers, consultants, and small to mid-sized businesses. Its comprehensive toolset includes help desk support, ticket management, project tracking and scheduling, invoicing, time tracking, and other essential features for managing customer interactions efficiently. The platform supports automated workflows and custom reporting using real-time data from integrated applications while also allowing integrations with third-party apps via its marketplace.

Created by ConnectWise in 1982 by founders David Bellini, David Reynolds, and Arnie Bellini, the company has become a leading provider of business management solutions tailored to technology companies and service providers. Through continuous innovation aimed at addressing market needs, ConnectWise has developed products like ConnectWise Manage to enhance both customer relationship management and operational processes. The software facilitates the centralization of critical business activities to boost customer service delivery and operational efficiency which ultimately drives growth for its users.

ConnectWise Manage stands out in the competitive CRM market due to its industry-specific focus on service providers and small-to-mid-sized businesses. It offers specialized features such as help desk support and ticket management that cater directly to these sectors' needs. Additionally, it provides automation capabilities that streamline routine tasks alongside custom reporting options using real-time data insights. Its flexibility is further enhanced by supporting third-party app integrations through its marketplace. This combination of industry-focused functionalities positions ConnectWise Manage as a versatile CRM solution capable of optimizing customer relationships while ensuring operational efficiency in targeted industries.