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Chatbot

A chatbot is an AI-powered software designed to simulate human conversation through text or voice interactions. It assists users by answering questions, providing information, and performing tasks such as booking appointments or processing orders.

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About Chatbot

Chatbots were initially developed in the 1960s, with one of the first being ELIZA, created by Joseph Weizenbaum at MIT. They evolved from simple rule-based systems to more complex AI-driven models. The primary aim was to simulate human conversation and assist with tasks such as customer service and information retrieval.

Chatbots have strengths in providing 24/7 customer support, handling repetitive tasks efficiently, and offering quick responses. Weaknesses include limited understanding of complex queries, potential lack of personalization, and difficulty in handling nuanced conversations. Competitors include live human agents, automated phone systems, and virtual assistants like Siri and Alexa.

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How to hire a Chatbot expert

A chatbot expert must have skills in natural language processing (NLP), machine learning, and programming languages such as Python or JavaScript. They should also be proficient in using chatbot development frameworks like Dialogflow, Microsoft Bot Framework, or Rasa. Knowledge of API integration and data analysis is also essential.

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