The Howdy Glossary

GLPi is an open-source IT and asset management software developed by Teclib', enabling organizations to manage system resources effectively. It provides features such as asset database creation, support request management, inventory control, maintenance operations oversight, user support facilitation, incident tracking, change management, financial analysis, SLA definition and monitoring, and reporting capabilities. GLPi also offers integration options with other systems through a plugin architecture and web services APIs.

The platform was designed to streamline IT asset management processes across various industries by enhancing control over system resources and improving user support services. Key features include automated inventory discovery tools for efficient asset tracking, a help desk with incident tracking capabilities for streamlined user support, change management functionality to monitor modifications in the IT environment, financial management tools for lifetime cost analysis of assets, service level agreement definition and monitoring for efficient service provision, and extensive reporting options. Its flexibility is further enhanced by GLPi's plugin architecture and web services APIs that allow seamless integration with other systems.

In comparison to its main competitors like ServiceNow, Jira Service Management, SolarWinds Service Desk, Freshservice, ManageEngine ServiceDesk Plus,and OTRS which offer similar functionalities in IT asset management; GLPi distinguishes itself through its open-source nature offering a cost-effective solution with high levels of customization without licensing fees. The comprehensive feature set within a single platform along with easy integration capabilities make it adaptable and scalable for different organizational needs. Additionally,user-friendly interface combined with community support ensure continuous development making GLPi a robust tool in the market for professionals including IT administrators,support teams,and system managers involved in managing their organization's system resources efficiently.