The Howdy Glossary

ManageEngine ServiceDesk Plus is a customer support software developed by ManageEngine, a division of Zoho Corporation. It offers features crucial for incident and problem management, change tracking, and maintaining a service catalog. The software can be deployed on-premises or accessed through a cloud-based platform, providing flexibility to meet different organizational needs. With its user-friendly interface and robust automation capabilities, ServiceDesk Plus aims to streamline customer support operations, enhance productivity, minimize downtime, and boost overall customer satisfaction.

The competitive landscape for ManageEngine ServiceDesk Plus includes popular alternatives like ServiceNow, Zendesk, Freshdesk, and Jira Service Management. While these competitors also offer similar functionalities such as incident and problem management and service catalog features, ManageEngine distinguishes itself with its option for on-premises deployment. This feature provides organizations the flexibility to choose their hosting environment according to their specific requirements. Additionally, ServiceDesk Plus excels with its comprehensive set of tools within an intuitive interface that supports customizable workflows and detailed reporting.

Designed for IT help desks in various industries of varying sizes, ManageEngine ServiceDesk Plus caters to users responsible for managing incidents, problems, service requests as well as tracking changes within an organization’s technical infrastructure. It supports individuals and teams focused on delivering technical support services effectively by resolving issues promptly while also managing service offerings efficiently through a comprehensive platform tailored to internal or external customers' needs.