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Mitel Micontact Center

Mitel MiContact Center is a customizable customer support software. It lets businesses manage interactions across multiple channels, including voice, email, chat and social media. The platform offers real-time reporting tools, historical data analysis and workforce optimization features to improve performance and efficiency within the call center environment. To enhance customer experience it provides intelligent routing capabilities for directing inquiries to appropriately skilled agents or departments while also offering self-service interactive voice response (IVR) menus for automated assistance prior to speaking with an agent. Mitel MiContact Center integrates with a variety of phone systems through SIP trunking technology and can offer both on-premise and cloud-based deployment options.

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